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弊社のサポート代理店では、サポートの際にお使いの Withings 製品のシリアル番号を伺う場合があります。この番号から、トラブルに対する診断やお使いの製品の使用データを取得することが可能になります。

ウォッチがすでにインストールされている場合は、マイデバイスからお使いの製品を選択し、Health Mateアプリから、製品のシリアル番号を表示することができます。

ウォッチがインストールされていない場合は、以下の表を参照してシリアル番号のラベルの位置をご確認ください:

  On the packaging In the battery compartment Beneath the product
BPM (wired) X  X  
Smart Baby Monitor X  X  
Smart Body Analyzer (WS50) X  X  
Smart Kid Scale X  X  
Wi-Fi Body Scale (WBS01) X  X  
BPM (wireless) X  X  
Wireless Scale (WS30) X  X  
Withings Activité / Pop X  X  
Withings Aura X   X
Withings Pulse X    
Body X  X  
Body+ X  X  
Body Cardio X  
BPM+ X  X  
Go X  X  
Home X   X
Steel HR / Steel HR Sport X    
Withings Move / Timeless Chic X    
Move ECG X    
BPM Core X   X
BPM Connect X   X
Sleep X   X
Thermo X  X  
Pulse HR X    

Note for Steel HR and Pulse HR users: You can obtain the serial number of your device by pressing the button of your watch for 5 to 6 seconds. Then, press the button to go through the menu. The serial number looks like this: XX:XX:XX 

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