Our support agents may ask you for the serial number (also referred to as the MAC ID) of your Withings product. This 12-character number allows them to retrieve diagnostics and usage data for your product.
The serial number of your device starts with '0024' or 'a4:7e' and contains numbers and letters throughout. Depending on where you find the serial number, it can look like '0024E4XXXXXX / a47eXXXXXXXX' or '00:24:E4:XX:XX:XX / a4:7e:XX:XX:XX:XX.'
If your device is already installed, you can find the serial number in the Health Mate app by going to Devices, selecting your product, and then scrolling down to the About section.
If your device is not installed, please refer to the table below to know where to find the serial number label:
|On the packaging||Inside the battery compartment||On the bottom|
|Smart Baby Monitor||X||X|
|Smart Body Analyzer (WS50)||X||X|
|Smart Kid Scale||X||X|
|Wi-Fi Body Scale (WBS01)||X||X|
|Wireless Scale (WS30)||X||X|
|Withings Activité / Pop||X||X|
|Steel HR / Steel HR Sport||X|
|Withings Move / Timeless Chic||X|
Note for ScanWatch, Steel HR and Pulse HR users: You can obtain the serial number of your device from within the device's menus by pressing the holding its button for 5 to 6 seconds. Then, press the button to cycle through the available menus until you come to the serial number. The serial number looks like 'XX:XX:XX' and does not include the prefix '00:24:E4.'
- On the packaging (ScanWatch)
- Inside the battery compartment (Thermo)
- On the bottom of the product (BPM Connect)