- Open the Health Mate app.
- Go to My devices.
- Look for Aura Sleep Sensor.
- Touch Settings.
- Tap Dissociate this product.
- Tap Remove from my account or OK.
- Install the sensor for the appropriate user.
Note that this community is supported by its members, not the Withings Support Team.
If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.