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次いずれかの問題に該当する場合、以下の記事が参考となります:

- SteelがHealth Mate™アプリと同期されない場合
- Steelが正確な時刻を表示しない場合

 


 

SteelがHealth Mate™アプリと同期されない場合

SteelがHealth Mate™アプリと同期されない場合:

  1. SteelがHealth Mate™アプリの「マイデバイス」画面に表示されているを確認してください。
    表示されない場合は、インストールしてください
  2. タイムラインのトップにある「Steel」ウィジェットをタップし、Health Mate™との同期を強制してください。
    アラーム選択画面にアクセスできる場合、Steelの同期が成功したことになります。そこで、データが同期されるようになります。
  3. Steelがアカウントのユーザープロフィールに登録されない場合、アプリからログアウトし、正確なユーザープロフィールに再度ログインしてください。
  4. 必要に応じて、モバイルデバイスのBluetoothを再起動してください。

Android 6のユーザーはBLEで接続するように許可設定を変更することができます。設定 > アプリ > Withings > 許可にアクセスし、位置情報を有効にしてください。

トラブルの場合、お問い合わせボタンをクリックしカスタマサービスまでお問い合わせください。 

Steelが正確な時刻を表示しない場合

Steelが正確な時刻を表示しない場合、Steelの針の位置を再度設定してください

問題が解決されない場合、バッテリー残量が原因の可能性があります。バッテリー残量が少なくなるとメールで通知が送信されます。その場合、時計店や専門家に依頼して電池交換してください

トラブルの場合、お問い合わせボタンをクリックしカスタマサービスまでお問い合わせください。

 

Important information:

Your watch automatically syncs when the following conditions are met:

  • There has been a take-in of more than 1,000 steps since the last sync, followed by one minute with less than 50 steps.
  • More than 6 hours have passed since the last sync took place.
  • The daily objective for steps has been reached.

It is important that you ensure that:

  • You have not disabled Bluetooth on your mobile device.
  • You have not forced the Health Mate app closed.
    - On iOS this is done by double-tapping the Home button and swiping up. Please note that iOS can stop an app from running in the background after a certain period of time. In these cases, you will receive a push notification showing that you must restart the Health Mate app. All that you need to do is open the Health Mate app and then exit it by pushing the Home button/swiping up from the bottom of the screen to return home. If you receive this notification but do not open the Health Mate app, the app will not be running in the background and so automatic syncing will not be possible.
    - On Android this is done by force quitting the app.
  • Starting with Android 11, Google has changed the way that apps can use Bluetooth Low Energy for the apps that are running in the background. To allow automatic syncing, you must select the 'Allow all the time' option for location services for the Health Mate app in order to allow background syncing. This can be done by going to the Settings of the Android device and then selecting → Apps → Health Mate → Permissions → Location → Always Allow. If this option is not enabled, background syncing (syncing while the app is not open on the screen) will not occur.
  • The watch and the mobile device to which it syncs are close to one another (within a few feet) when the conditions for automatic syncing are met.

If all of the above was done and your watch still show syncing issues, please perform a factory reset by following the steps mentioned below:

Press the button on the back of the watch with the tool 5 times. You may also use a small, narrow object to do this (such as a pin or paperclip). Be sure that you feel the watch vibrate each time you press the button.

On the 5th time, you should feel the watch vibrate 2 times. This will let you know it has been reset to factory settings.

Make sure that you remove the watch from your account in the Health Mate app by going to My Devices, selecting your watch, tapping the 'Dissociate this product' button and then confirming your choice by tapping 'Remove from my account.' It is possible that the watch will not appear on the list in which case you can continue below.

Once this is done, proceed with the installation once again. 

Note for iOS users: if the watch stops syncing at 80% or 83%, log out of the Health Mate app and delete it. Then, reinstall the app, log back in, and sync the watch.
If the issue persists, please try to sync the watch with a different phone.
If the issue persists, reach out to Customer Service by clicking the Contact us button at the bottom of the page. Please, make sure to send us the invoice of your product in your first email.

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