Thermo - No data is synced with my account. What should I do?
If no data is synced with your Withings account, perform the following steps:
- Make sure your Thermo is installed by going to the settings of the app.
If it's not, you have to install it.
- If you've set up your Thermo in Wi-Fi:
- Make sure that your Wi-Fi works properly.
- Try rebooting your router if necessary. - If you've set up your Thermo in Bluetooth:
- Turn off Bluetooth and then turn it back on.
- For Android devices, force quit the app from the Android settings and open the app again. - Try taking another measurement to trigger the syncing process.
Note that you may experience syncing issues if you've set up your Thermo in Bluetooth on devices using a different OS (iOS versus Android).
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.