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This article will help you if you encounter any of the following issues:

- You don't get any data
- Your data doesn't seem accurate 

Please keep in mind that Vascular Age measurement is unlikely to be reliable if you are diagnosed with a heart rhythm disorder.


  

You don't get any data

Note: The feature is available with the firmware 2101 and requires Health Mate version 5.5.0 for iOS and Android.

If you don't get any Vascular Age data, perform the following steps: 

  1. Make sure the Vascular Age screen is still activated in your Health Mate app.
  2. Make sure you step on the scale barefoot.
  3. Make sure your scale is clean.
    Click here for cleaning instructions.
  4. Make sure you remain still the entire time you're on the scale.
  5. Make sure you don't talk during the measurement.
  6. Make sure your feet are centered on the scale and that your heel is placed on the second stripe from the bottom.
  7. Try to moisten your feet if everything else fails.

Note: after installing your Body Cardio, you will need five valid measurements to access the Vascular Age graph. These measurements are required to calibrate Vascular Age measurement on your scale. You will be able to see every valid measurement on the Home screen of your app, and a final one once you can access the graph.

 

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

Your data doesn't seem accurate

If your Vascular Age data doesn't seem accurate, perform the following steps:

  1. Make sure you step on the scale barefoot.
  2. Make sure your scale is clean.
    Click here for cleaning instructions.
  3. Make sure you remain still the entire time you're on the scale.
  4. Make sure you don't talk during the measurement.
  5. Make sure you're in a quiet room where the temperature is stable (ideally 71.6-73.4°F22-23°C).
  6. Make sure you take the measurement at the same hour every day, and at least three hours after a meal, drinking coffee or smoking a cigarette.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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