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New to Withings? Welcome!


As you might already know, in order to use our products you must download the Health Mate app and create an account. 

Because we value privacy and security, we now give all our new users the opportunity to use two-factor authentication (2FA) every time they log in. 2FA is a security process which requires two distinct codes to authorize the login to an account.

When logging into Health Mate with 2FA enabled, you will first be asked for a passcode that was sent to you by email and then for a security code that was sent to your phone.

 



If you already have an account, please follow these steps to enable 2FA:

  1. Open the Health Mate app.
  2. Select Profile.
  3. Select the Settings gear icon in the upper-right corner. 
  4. Select Account & Security.
  5. Select Two-factor authentication.
  6. Enter the phone number to use as a second factor.
  7. A confirmation code will be sent to the phone number provided. Please enter this and select Continue.
  8. Important: The next screen will provide you with a recovery code that can be used if you can't login with 2FA. Please save the recovery code somewhere safe.
  9. Select Next to complete the 2FA setup.

Note: 2FA is not available for the other Withings apps (Thermo, WithBaby, Withings Home Security Camera). You will have to disable 2FA in order to access your account from those apps.

 

If you don't already have an account, please follow these steps to create one:

  1. Download the Health Mate app (available on the Google Play Store).
  2. Open the Health Mate app.
  3. Enter your email address.
  4. Check your inbox for the confirmation code that was sent to you.
  5. Enter the code you’ve been provided to confirm your email.
  6. Confirm your agreement to Withings’ privacy policy.
  7. Fill in your user details.
  8. Select Continue to finish creating your account.
  9. Follow the steps above to set up 2FA.
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