Account and User Management

• Health Mate - Android App - Sharing my Dashboard

  Sharing your Dashboard enables you to share the data of one of the user profiles on your account, so that it can be viewed from another Health Mate account. The profile can then be viewed by anyone logged in to the second account, in the Dashboard tab in the mobile app, or online via the Health Mate Online Dashboard.

  To share your dashboard, perform the following steps:

  1. Open the Health Mate app and navigate to Profile.
     
  2. Tap on the Settings icon on the top right.
     
  3. Select Share my Dashboard.
     
  4. Enter the email address of the person you would like to share to and select Add.
     
  5. If the email address is not associated with a Health Mate account, you may invite the person to Health Mate.
     

• Health Mate - Android App - Updating the email address of a user of my account
  1. Open the Health Mate app.
  2. Tap Profile.
     
  3. Tap Edit.
     
  4. Tap Email. 
     
  5. Enter the new email address.
  6. Tap Save.

• Health Mate - Android App - What is the difference between an account and a user profile?

  Your account is linked to the email address and password you enter to log in to the app. Logging in to your account then allows you to access the data of all your user profiles. By default, there is only one user profile in the account, based on the data you entered to create the account. You can create more user profiles, if necessary, for each member of your family.

  The list of all the user profiles of the account is available at the top of the menu.
  

  A few things to keep in mind about user profiles and accounts:

  • Some features are only available to the main user of the profile (in-app step tracking, timeline and leaderboard, for example).
    Click here if you want to change the main user of the account, or here if you want to make a user profile independent, with a separate account.
  • Some of our products can be used by all members of the account (such as our scales or our blood pressure monitors) while others can be only be used by a single user (such as our activity trackers).

• Health Mate - Android App - ユーザープロフィ―ルの作成
  1. Open the Health Mate app.
  2. Tap on Profile.
     
  3. Scroll to Family and Tap Add another user... .
     
  4. Fill in the information and tap Next. 
  5. Fill in the information and tap Create.
     

• Health Mate - Android App - Health Mateアプリからユーザーを削除する
  1. Health Mateアプリを開きます。
  2. 「プロフィール」をタップします。
     
  3. 「ファミリー」セクションまで下にスクロールして、削除したいユーザーを選択します。
     
  4. 画面の下までスクロールしてこのユーザーを削除するをタップします。
     
  5. 「削除する」をタップして確認します。
     

• Health Mate - Android App - Removing other users associated to a Nokia scale
  1. Open the Health Mate app.
  2. Go to Devices.
  3. Tap the scale you want to dissociate all users from.
  4. Scroll to the bottom of the screen.
  5. Tap Dissociate this product.
  6. Tap Remove from all other accounts.
     All separate users will be removed from the scale.

• Health Mate - Android App - Changing the main user of my account

  If you want to change the main user of your account, perform the following steps:

  1. Log out from the Nokia Health Mate app and then log back in. 
  2. When a popup prompts you to select your profile, tap the name of the user you want as the main user.

  The user you've selected is now displayed first in the menu. Note that only the main user has a Timeline, a Leaderboard and the ability to set reminders.

• Health Mate - Android App - Deleting my account

  You can delete your account anytime you want. Do note, however, that all your data will be lost after 7 days and you won't have the option of retrieving it if you don't export it.

  To delete your account, perform the following steps:

  1. Go to the online dashboard.
  2. Click your email address in the top-right corner and click Settings.
  3. Click the User tab.
  4. Click Delete user.
     The user management screen is displayed.
  5. If you have several users and want to make them independent, click Make independent.
  6. If you have several users and want to delete them as well, click Delete.
     Make sure you delete all secondary users before trying to delete the main user.
     If you change your mind at this stage, simply click Reactivate.
  7. Click Delete account.
     At this stage, you have the option of exporting the data of each user by clicking Download. Make sure you do it before all your data is lost.
     If you change your mind at this point, you can also click I don't want to delete my account. Take me back!.
  8. Click Delete my account.

   

• Health Mate - Android App - アカウントにログインできません。私はどうするべきですか？

  パスワードを忘れました

  完全なメールアドレスを入力したことをご確認ください。例えば、username@gnail.comではなくusername@gmail.comです。

  メールアドレスに入力ミスがあった場合、パスワードを再設定するための再有効化リンクのメールは送信されません。詳細については、こちらをクリックしてください。 

  パスワードは知っていますが、メールアドレスは認識されません

  以下をご確認ください：

  • 入力ミスがない完全なメールアドレスを入力したことをご確認ください。例えば、username@gmail.coではなくusername@gmail.comです。
  • パスワードは正しく入力されています。

  カスタマーサービスチームは、パスワードをリセットしたり、メールアドレスを変更したりすることはできないことにご注意ください。

  重要な情報
  
  Nokiaアカウントを作成した際にご使用になられたメールアドレスで、Health MateアプリまたはHealth Mate Webにログインする必要があります。

  ただし、アカウントとユーザープロフィールを作成された際に、別のメールアドレスをご使用になられた可能性がございます。別のメールアドレスを使用してログインしてみることをお勧めいたします。

  ヒント：すでにアプリにログインされている場合（例えば、現在端末をご使用中の場合）、プロフィール（Androidの場合）、ユーザープロフィールのメールアドレスを見つけることができます。

  

• Health Mate - Android App - Downloading my data
  1. Open the Health Mate app.
  2. Go to Profile.
     
  3. Tap on the Settings icon at the top-right corner of the page.
     
  4. Tap Download my data.
  5. Select your user profile.
  6. Tap Download my data to validate.

• Health Mate - Android App - Managing my notifications
  1. Open the Health Mate app.
  2. Go to Profile.
     
  3. Tap on the Settings icon at the top-right corner of the page.
     
  4. Tap Emails and notifications.
  5. Check or uncheck the boxes of your choice.
  6. Tap Ok to validate.

• Health Mate - Android App - I forgot my password. What should I do?

  Two options are available if you have forgotten your password:

  • Click I forgot my password on the app login screen
  • Click on this link

  If you do not receive any email, please check your spam box.