- Open the battery compartment.
- Remove one of the batteries
- Make sure you hold the scale without putting your fingers in contact with the scale's sensitive button and slider.
- Put the battery back in place.
- Close the battery compartment.
Note that this community is supported by its members, not the Withings Support Team.
If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.