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我们的支持人员可能会询问您的 Withings 产品的序列号。他们可使用此信息检索产品的诊断和使用数据。

如果您的设备已安装,您可在 Health Mate 应用中转到“我的设备”,然后选择您的产品来找到序列号。

如果您的设备未安装,请参考下表,了解在哪里寻找序列号标签:

  On the packaging In the battery compartment Beneath the product
BPM (wired) X  X  
Smart Baby Monitor X  X  
Smart Body Analyzer (WS50) X  X  
Smart Kid Scale X  X  
Wi-Fi Body Scale (WBS01) X  X  
BPM (wireless) X  X  
Wireless Scale (WS30) X  X  
Withings Activité / Pop X  X  
Withings Aura X   X
Withings Pulse X    
Body X  X  
Body+ X  X  
Body Cardio X  
BPM+ X  X  
Go X  X  
Home X   X
Steel HR / Steel HR Sport X    
Withings Move / Timeless Chic X    
Move ECG X    
BPM Core X   X
BPM Connect X   X
Sleep X   X
Thermo X  X  
Pulse HR X    

Note for Steel HR and Pulse HR users: You can obtain the serial number of your device by pressing the button of your watch for 5 to 6 seconds. Then, press the button to go through the menu. The serial number looks like this: XX:XX:XX 

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