选择语言

Deutsch English (US) Français 日本語

如果您遇到以下任何问题,本文将对您有所帮助:

- Steel 无法与 Health Mate™ 应用同步
- Steel 显示错误时间

 


 

Steel 无法与 Health Mate™ 应用同步

如果 Steel 无法与 Health Mate™ 应用同步:

  1. 在 Health Mate™ 应用中,确保“我的设备”下显示有 Steel。
    如果没有,您需要进行安装
  2. 点击时间线顶部的Steel小部件,强制 Health Mate™ 应用与 Steel 进行通信。
    如果能够访问闹钟选择屏幕,则表明已经连接了 Steel。您的数据随后应当会开始同步。
  3. 如果您没有在帐户的主用户资料下安装 Steel,请从应用退出,然后重新使用正确的用户资料登录。
  4. 如有必要,请尝试关闭移动设备的蓝牙功能,然后重新打开。


要通过低功耗蓝牙连接,Android 6 用户可能必须更改应用的权限。为此,请依次转到设置>应用>Withings >权限,然后启用位置

如果依然存在问题,请点击页面底部的“联系我们”按钮,联系客户服务人员。

Steel 显示错误时间

 如果 Steel 显示错误时间,请尝试重新校准 Steel 的指针

如果问题仍未解决,可能是由电量不足导致的。在这种情况下,您应当已经收到了我们的电子邮件。如发生该情况,请找钟表商更换电池

如果依然存在问题,请点击页面底部的“联系我们”按钮,联系客户服务人员。

这篇文章有帮助吗?

Didn't find what you need? Here's how to get in touch.

联系我们
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.