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如果您遇到以下任何问题,本文将对您有所帮助:

- 您的活动数据未计入挣取的卡路里中
- MyFitnessPal 和 Health Mate 应用中的预算和/或挣取的卡路里存在差异 
- 您的饮食数据未显示在 Health Mate 应用中


您的活动数据未计入挣取的卡路里中

Only activity data coming from the Health Mate app are taken into account in the calories earned for the Nutrition widget. Any activity data coming from a partner app will not be included.

如果依然存在问题,请点击页面底部的“联系我们”按钮,联系客户服务人员。

 

MyFitnessPal 和 Health Mate 应用中的预算和/或挣取的卡路里存在差异

You may notice differences between your budget and/or calories earned on MyFitnessPal and on the Health Mate app. This is because MyFitnessPal uses average values, whereas the Health Mate app uses your actual data. You can limit these differences by making sure:

  • You have the same weight goal in MyFitnessPal and in the Health Mate app.
  • You have selected the same weight loss pace in MyFitnessPal and in the Health Mate app.
  • You have selected a sedentary activity level in MyFitnessPal.
  • You have entered the same user metrics in MyFitnessPal and the Health Mate app (age, height, weight, gender).

To adjust your weight goal and weight loss pace in the Health Mate app, tap the Weight widget.

To adjust your weight goal, weight loss pace and activity level in MyFitnessPal, open MyFitnessPal, tap Others and tap Goals.

如果依然存在问题,请点击页面底部的“联系我们”按钮,联系客户服务人员。

 

您的饮食数据未显示在 Health Mate 应用中

如果您在接收 MyFitnessPal 数据时出现问题,请执行以下步骤:

  1. 添加数据后,务必至少等待 15 分钟。
    数据同步有时会出现延迟。
  2. 检查 MyFitnessPal 网页界面,确保数据与服务器正常同步。
    若不是,确保您的移动设备能够访问互联网。
  3. 尝试取消关联,然后重新关联 MyFitnessPal。

如果依然存在问题,请点击页面底部的“联系我们”按钮,联系客户服务人员。

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