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应用有时会崩溃或停止响应,尤其是应用更新之后。症状包括使用特定功能时应用崩溃,或卡在蓝色启动屏幕,加载旋转图标无限循环。

如果出现上述情况,请执行以下步骤:

  1. 尝试关闭并重启应用。
  2. 转到在线控制面板,确保您的所有数据均在其中。
  3. 如果您的数据不在在线控制面板中,请点击页面底部的“联系我们”按钮,联系客户服务人员。
  4. 如果您的数据不在在线控制面板中,请删除应用,然后尝试重新安装。

如果依然存在问题,请点击页面底部的“联系我们”按钮,联系客户服务人员。

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