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如果您遇到以下任何问题,本文将对您有所帮助:

如果 Go 屏幕打不开,请尝试更换电池。
- 安装失败

在进行故障排除之前,确保您的设备与 与 Go兼容

 


  

Go 屏幕打不开

如果 Go 屏幕打不开,请尝试更换电池

如果依然存在问题,请点击页面底部的“联系我们”按钮,联系客户服务人员。

  

安装失败

如果安装失败:

  1. 确保您的移动设备接入互联网。
  2. 确保在安装过程中将应用保持在前台运行。
  3. 确保在安装过程中移动设备未进入休眠状态。
  4. 确保 Go 在安装过程中靠近您的移动设备。
  5. 要确保尚未安装 Go。
    如果可以安装,屏幕应当如下图之一所示。
     
  6. 如果已经安装了 Go,请执行“恢复出厂设置”

如果依然存在问题,请点击页面底部的“联系我们”按钮,联系客户服务人员。


恢复出厂设置

要将 Go 恢复出厂设置,请执行以下步骤:

  1. 长按 Go 屏幕 25 秒,直至显示以下屏幕。

  2. 短按 Go 屏幕 5 次,直至显示以下屏幕序列。

  3. 几秒后将会显示以下屏幕:

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