选择语言

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如果您遇到以下任何问题,本文将对您有所帮助:

- Steel HR 无法与 Health Mate™ 应用同步
- Steel HR 显示错误时间

 


 

Steel HR 无法与 Health Mate™ 应用同步

如果 Steel HR 无法与 Health Mate™ 应用同步:

  1. 在 Health Mate™ 应用中,确保“我的设备”下显示有 Steel HR。
    如果没有,您需要进行安装
  2. 点击时间线顶部的Nokia Activité小部件,强制 Health Mate™ 应用与 Steel HR 进行通信。
    如果能够访问闹钟选择屏幕,则表明已经连接了 Steel HR。您的数据随后应当会开始同步。
  3. 如果您没有在帐户的主用户资料下安装 Steel HR,请从应用退出,然后重新使用正确的用户资料登录。
  4. 如有必要,请尝试关闭移动设备的蓝牙功能,然后重新打开。
  5. 如果使用 iOS 设备,确保 Steel HR 显示在设备的蓝牙设置中。
    如果没有显示,在打开 Health Mate 应用时,它会提示您为手表配对。

要通过低功耗蓝牙连接,Android 用户可能必须更改应用的权限。为此,请依次转到设置>应用>Nokia>权限,然后启用位置

如果依然存在问题,请点击页面底部的“联系我们”按钮,联系客户服务人员。

If your Steel HR / Steel HR Sport still doesn't sync with the Health Mate app, we recommend you to perform a factory reset. To do so, perform the following steps:

  1. In the Health Mate select Devices (the small watch icon on the bottom right-hand side of the app), select the Steel HR from the device list, scroll down and then select Dissociate this product.
  2. Go to the Settings of your mobile device, select Bluetooth and locate the watch in the list of devices. Select the small icon to the right of the watch and select the option to Forget or Remove the device. 
  3. Press and hold the button on the side of the watch for 5 seconds. Workout mode will start after pressing the button for about one second, but continue pressing until a menu appears on the watch's display.
  4. When on this menu press the watch button until the screen shows "Factory Reset".
  5. While the watch shows "Factory Reset", press and hold the watch button for one second and you will see "Reset in 5 clicks".
  6. Press the button 5 times and the watch will be reset to factory settings.
  7. The watch will now restart and will show "Hello!".
    Please note that if the watch does not show "Hello!", this means that the factory reset was not successful and so it must be performed again.
  8. Try the installation process again.

 

Steel HR 显示错误时间

如果 Steel HR 显示错误时间,请尝试重新校准 Steel HR 的指针

如果问题仍未解决,可能是由电量不足导致的。在这种情况下,您应当为电池充电

如果依然存在问题,请点击页面底部的“联系我们”按钮,联系客户服务人员。

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