Your scale may encounter a number of in-app error messages when configuring for Wi-Fi. Here is a series of helpful troubleshooting tips for you to ensure you can resolve common issues.

I can’t see my Wi-Fi network in the list

If you can't see your Wi-Fi network on the list, follow these guidelines and attempt to search again:

• Try to get your device closer to your router. Then, refresh the list of Wi-Fi networks.
• Make sure you are not using a 5 GHz or 6GHz Wi-Fi, since these bands are not supported by your device. Only 2.4GHz is supported.
• If you have a dual band router (which is able to connect to both 5 GHz and 2.4 Ghz bands), make sure that you connect the scale to the 2.4 GHz band. This can be changed from the control panel of your router.
• Make sure your Wi-Fi network is not secured by WPA3 that is not supported by your device.
• Make sure that your Wi-Fi network is not configured to use ONLY the norm Wi-Fi 6 (802.11ax) that is not supported by your device.
• Make sure that your Wi-Fi network is not hidden.

App indicates that the Wi-Fi configuration failed

1. Restart your router and try again.
2. If the issue persists, ensure your router allows new devices to connect by checking the MAC address filter in its settings.

App indicates that the Wi-Fi has not been found during the configuration

Move your device closer to the router and try again.

App indicates that the password is not correct

1. Make sure you are attempting to connect to the correct Wi-Fi network.
2. Ensure the password is entered correctly.

App indicates that the access point doesn’t allow connections

1. Try to restart your router and retry.
2. Make sure your router has authorized new products to connect (check the Mac address filter under your router’s settings) and retry.

App indicates that a DHCP error occurred

1. Try to restart your router and retry.
2. Verify your router’s configuration:
   • Verify your router's DHCP settings to ensure DHCP is enabled.
   • Review your router's settings to confirm there are no restrictions on the number of devices that can connect simultaneously.
3. Use the advanced Wi-Fi configuration option in the application to configure your device.
4. Make sure your phone is on the same Wi-Fi network you want to connect your Withings device to.
5. Go to the Wi-Fi settings of your phone.
6. Check the details of your Wi-Fi network and mark down the following information:
   • IP address (first 3 numbers, e.g., 192.168.0)
   • Subnet Mask (all numbers, e.g., 255.255.255.0)
   • Router or Gateway (all numbers, e.g., 192.168.0.1)
7. In the Withings application, choose 'Manual configuration' when setting up Wi-Fi on your device.
8. Type in your network name and its password.
9. Enter data from your Wi-Fi settings as follows:
   • IP address: Use the first 3 numbers, add the last to '250'.
   • Subnet mask: Copy exactly.
   • Router: Copy from 'Router' or ‘Gateway’.
   • DNS: Use ‘8.8.8.8’.

Note: All other fields can remain empty.

App indicates that a DNS error occurred

1. Use the advanced Wi-Fi configuration option in the application to configure your device.
2. Make sure your phone is on the same Wi-Fi network you want to connect your Withings device to.
3. Go to the Wi-Fi settings of your phone.
4. Check the details of your Wi-Fi network and mark down the following information:
   • IP address (first 3 numbers, e.g., 192.168.0)
   • Subnet Mask (all numbers, e.g., 255.255.255.0)
   • Router or Gateway (all numbers, e.g., 192.168.0.1)
5. In the Withings application, choose 'Manual configuration' when setting up Wi-Fi on your device.
6. Type in your network name and its password.
7. Enter data from your Wi-Fi settings as follows:
   • IP address: Use the first 3 numbers, add the last to '250'.
   • Subnet mask: Copy exactly.
   • Router: Copy from 'Router' or ‘Gateway’.
   • DNS: Use ‘8.8.8.8’.

Note: All other fields can remain empty.

App indicates that a HTTP error occurred

1. Use the advanced Wi-Fi configuration option in the application to configure your device.
2. Select ‘Manual configuration’ to manually configure the Wi-Fi of your Withings device.
3. Type in your network name and its password.
4. Leave fields ‘IP address’, ‘Subnet mask’, ‘Router’ and ‘DNS Server’ empty.
5. Enter data based on your Wi-Fi settings for ‘Proxy IP’ and ‘Proxy Server’ fields.