This article will help you if you encounter any of the following issues:
- The steps tracked by my Pulse HR don't match the steps of another activity tracker
- The steps tracked by my Pulse HR don't match the steps of your phone-based activity tracker
- The steps tracked by my Pulse HR don't match the steps of another person with a watch when walking the same distance
If the steps tracked by your Pulse HR do not seem to be accurate:
- Make sure that your wristband is tight enough. If the band is loose, all of your steps may not be counted.
- Swing your arms slightly as you walk: this movement will help the watch detect walking, running and measure your steps properly. However, your steps may not be measured accurately if your foot strikes (how the foot contacts the ground when walking or running) are cushioned (such as when you walk slowly or when pushing a stroller).
It may be due to the way that different activity trackers are worn (wrist, belt clip or pocket). Additionally, the Pulse HR is calibrated to reduce the number of false steps counted as a result of general arm movement, such as when brushing one’s teeth.
Our goal is to be as close as possible to the number of steps you actually take on a daily basis. As such, it is possible that other step trackers may result in a different step count than your Pulse HR.
The number of steps may be higher on your smartphone because the data processing method is different from the Pulse HR.
Our goal is to be as close as possible to the number of steps you actually take by reducing the detection of false steps (as a result of general arm movement such as when you brush your teeth). As such, it is possible that other step trackers may result in a different step count than your Pulse HR.
Everyone has a different stride length: two people can walk the same distance, but it may take them a different number of steps to cover that same distance. This may explain the difference between the number of steps between two users.
Note on running and the use of stationary exercise equipment (elliptical, treadmills):
Your Pulse HR is not able to accurately track activity performed on stationary exercise equipment such as a treadmill or an elliptical.
As with other activity trackers, the Pulse HR uses an accelerometer to count steps. The accelerometer requires forward motion in order to register movement. Since stationary exercise equipment does not provide true forward motion because you are staying in place, the steps will not be accurate.