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Note for Health Mate Android 5.9 and higher users: If you have downloaded the 5.9 version or higher of Health Mate, you need to re-enable notifications.

如果您的 ScanWatch 无法接收通知,请确认 Health Mate 应用中的通知选项已启用。要了解详情,请点击此处。

诺基亚 ScanWatch 可接收电子邮件、来电、短信和日历活动的通知。您也可直接在诺基亚 ScanWatch 上接收 Whatsapp、Instagram、Facebook 等第三方应用的通知。

第三方应用通知重要信息:

  • 请务必在 Health Mate 应用中开启启用通知应用,以及您希望收到通知的应用。要在诺基亚 ScanWatch 上接收通知,必须执行这些步骤。
  • 请务必始终在手机后台打开 Health Mate 应用。请注意,如果您退出应用,则不会收到其任何通知。

iOS 用户

  • 您需要在手机后台打开 Health Mate 应用并接收一条通知,然后才能够在诺基亚 ScanWatch 上接收某些第三方应用的所有通知。
  • 请务必在手机上启用通知:应启用允许通知在历史记录中显示,以便在手表上接收通知。
  • iOS 13 and higher - If you are not receiving notifications from a specific app, please go to Settings > Notifications and select the app. There is a Show Previews field below the "Options" section. If the parameter is set to Never, you won't be able to receive notifications from the app in the watch. If When unlocked or Always is selected, the notifications will be received even if the phone has a black screen. The Show Previews option is also available in the Notification page of your iPhone general settings.
  • 请查看 Health Mate 应用中可用的第三方应用列表,并激活您希望收到通知的应用。
  • During product installation, if you had selected No Notifications, then please ensure that Share System Notifications is now enabled for notifications to work properly.

如果您仍然无法接收通知,请确认手机上的“信息”通知已启用。为此,请执行以下步骤:

  1. 转到设置>通知。选择信息
  2. 选择信息
    检查允许通知是否已开启。

Android 用户

  • 请务必在 Health Mate 应用中开启启用通知应用,以及您希望收到通知的应用。要在诺基亚 ScanWatch 上接收通知,必须执行这些步骤。
  • 请务必始终在手机后台打开 Health Mate 应用。请注意,如果您退出应用,则不会收到其任何通知
  • Make sure that "Do not disturb" and/or "silent" mode are not activated on your phone. If they are activated, you may not be able to receive notifications.

Note: Make sure that the Health Mate app is activated in the Notification access screen on your phone. To do so, perform the following steps:

  1. Go to Parameters.
  2. Tap Special app access in the search bar and select it.
  3. Under 'Special app access', tap Notification access again.
  4. Enable Notification access for Health Mate.

 

如果您仍然无法接收通知,请确认 Health Mate 应用可使用手机的特定权限。请注意,Health Mate 应用需要使用这些权限,才能在S canWatch 上显示通知。

Reboot and factory reset instructions - iOS and Android users

  1. Press and hold the button on the watch for 15-20 seconds.
  2. Continue to hold the button as the watch cycles through the screens, until the screen turns off.
  3. The screen will turn back on and display "Hello!" when the reboot is complete.

 If notifications are still not working properly, perform the following steps:

  1. Open the Health Mate app and select Devices (the small watch icon on the bottom right-hand side of the app). Select the ScanWatch from the device list, scroll down and then select Dissociate this product.
  2. Go to the Settings of your mobile device, select Bluetooth and locate ScanWatch XX in the list of devices. Select the small icon to the right and select the option to Forget the device.
  3. Press and hold the button on the side of the watch for 5 seconds. Depending on how your watch was configured, ECG, SpO2, or Workout mode will start after pressing the button for about one second, but continue pressing until a menu appears on the watch's display.
  4. When on this menu, press the watch button until the screen shows Factory Reset.
  5. While the watch shows Factory Reset, press and hold the watch button for one second and you will see Reset in 5 clicks.
  6. Press the button 5 times and the watch will be reset to factory settings. While this occurs, the word Reset will appear on the watch’s display.
  7. The watch will now restart and show Hello! on its display. Please note that if the watch does not show Hello!, this means that the factory reset was not successful and so it must be performed again.
  8. You can now reconfigure the watch. Click here if you want to install your ScanWatch again.

如果依然存在问题,请点击页面底部的“联系我们”按钮,联系客户服务人员。

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