Factory resetting your ScanWatch allows you to delete all of the data stored on it.
Important note:
- Factory resetting your ScanWatch will not remove any of the data that was synced from the Withings App.
- All data that wasn't synced before resetting your ScanWatch will be lost permanently.
To reset your ScanWatch, perform the following steps:
- Open the Withings App.
- Tap your Devices in the upper right.
- Find your device and scroll down to the very bottom.
- Tap Dissociate this product and then Remove from my account.
Note: If you don't see the device in your devices section, simply skip to step 5. - Press and hold the button on the side of the watch for 5 seconds. Depending on how your watch was configured, ECG, SpO2, or Workout mode will start after pressing the button for about one second, but continue pressing until a menu appears on the watch's display.
- When on this menu, press the watch button four times until the screen shows Factory Reset.
- While the watch shows Factory Reset, press and hold the watch button for one second and you will see Reset in 5 clicks.
- Press the button 5 times and the watch will be reset to factory settings. While this occurs, the word Reset will appear on the watch’s display.
- The watch will now restart and show Hello! on its display. Please note that if the watch does not show Hello!, this means that the factory reset was not successful and so it must be performed again.
- You can now reconfigure the watch. Click here if you want to install your ScanWatch again.