Disclaimer: Due to health regulations and clearances, some ScanWatch features may not be available or may not have clinical validation in your region. Learn more.
Should atrial fibrillation (AFib) be detected by your ScanWatch, you will be given access to your signs of AFib data. The full history of your signs of AFib data is available in the Withings App. Click here for more information.
You have no signs of AFib data
Please, make sure you've activated the signs of AFib data feature by going to the Devices tab of your Withings App then go to All Settings > Health Features > Signs of AFib and toggle Monitor signs of Afib on.
Your signs of AFib data seems inaccurate
If your signs of AFib data seems inaccurate or if you get different results than you do with a signs of AFib monitor, perform the following steps:
- Make sure your ScanWatch is properly positioned.
- Make sure you wear your ScanWatch tightly enough. It shouldn't be able to move around your wrist.
Note: You may notice inaccurate data if you wear a metal or leather wristband. - Make sure the sensor below your watch emits a blinking green light when the watch display is on.
You can position your ScanWatch on the lower part of your wrist. Note that we cannot guarantee the accuracy of the AFib data, because the product is not aimed to be positioned on the lower part of your wrist.
You do not receive signs of AFib notifications
If you are able to access your signs of AFib data on the Withings App but do not receive notifications, make sure to activate them on both your device and your Withings App.
To enable notifications, go to Devices > ScanWatch > Signs of AFib > Notifications and toggle any of the options on depending on your preference.
Important: if you are in Do not disturb mode, you will still receive signs of AFib notifications.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.