Sometimes, data synchronization between the Withings App and Health Connect can be disrupted, resulting in your Health Connect data not appearing in the Withings App or vice versa.
In general, make sure that:
- You wait at least 15 minutes after you have added data. There can sometimes be a delay in the data synchronization.
- You check your web dashboard to make sure that the data has been properly synced with the servers.
Your data doesn't appear in Health Connect
If you’re experiencing issues receiving your data in Health Connect, perform the following steps:
Open the Withings App.
Go to your Profile on the top left of the Home screen.
Tap Settings (gear icon) on the top right of the screen.
Tap Export health data to Health Connect,then tap OK.
Open your phone Settings.
Navigate to Apps > Health Connect > Edit Permissions.
Select the Withings app and confirm that all desired permissions for reading or writing data are enabled.
The step count is different between Health Connect and Withings App
The Withings App and Health Connect use different algorithms to calculate the number of steps. The number of steps indicated by the Withings App and Health Connect may therefore be different. However, if the steps difference seems too high, please don't hesitate to contact our Support.
Your profile doesn't allow you to link your account to Health Connect
If you don't see the Health Connect slider on your profile, or if it remains disabled after activating it, you may need to restart your mobile device.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.