Disclaimer: The data generated by the Withings Heart Function Risk Notifications is intended for informational use only. It is not intended to replace traditional methods of diagnosis, to monitor heart failure treatment effect, or to be used as a method of heart function surveillance. It is not intended for use during pregnancy. The absence of a notification does not indicate the absence of heart failure. The best way to take care of your heart health is to regularly consult a healthcare provider.
Warning: DO NOT use this feature if you have a cardiac pacemaker, implantable cardiac-defibrillator, other implanted electronic device or while pregnant. This notification does not indicate a medical emergency.
Not Receiving Notifications
Not receiving these notifications is normal, as this feature does not send notifications without having collected enough relevant data, which can take several consistent weigh-ins to gather. You will only receive these alerts if the data detects signs of Heart Function issues, so it may seem like you never or rarely see them.
First, be sure to double check that you've not already activated the feature:
- Open your Withings App.
- Tap your Devices in the upper right corner
- Find your scale.
- Scroll down to Device Features
- Tap Heart function risk Notifications.
- Toggle the feature on or off from there.
If that doesn't work or you're not seeing the feature, ensure you meet the elligibility requirments:
- You're at least 18 years old.
- You're not pregnant.
- You do not have a pacemaker or other electronic implant.
- You have not been previously disgnosed with heart failure.
If you are elligible, and still not receiving them, please contact us using the button below.
Received a Notification unexpectedly (false positive)
If you received a Heart function risk notification without warning, please follow these steps:
Open your Withings App
Select your devices in the upper-right.
Find your compatible device.
Scroll down until you find 'Discover'
Check to see if the Heart function risk Tutorial has a green check mark over it:
If the green check mark is present, then this means you have received a valid Hyptertension notification and should follow the instructions on the notification.
If it is not preset, we recommend you contact us using the button below.
Received an Inconclusive Assessment
If you received an inconclusive assessment this means that the symptoms you provided do not indicate any signs of impaired heart function. This is a normal result and isn't anything to be concerned about.
Simply keep monitoring yourself as normal, but if this begins to happen repeatedly and are concerned, we recommend you speak to your primary care physician.
The Notification Seems Inconsistent
If the Heart function risk notification seems inconsistent, and you have activated the notification, this is likely normal behavior. Since the Heart function risk n notification is based on data collected over a period of several weigh-ins, it is not something that you should expect to appear at every weigh-in, and does not indicate a medical emergency.
For more information on the Heart function risk Notification feature, see this article.