Disclaimer: Due to health regulations and clearances, some ScanWatch features may not be available or may not have clinical validation in your region. Learn more.
New owner of a ScanWatch? Congrats! And welcome to a healthier -and happier- life.
Now, to install this brand new watch, please perform the following steps:
- Open the Health Mate app and tap Sign up if you are new to Withings. If not, tap Devices and then +.
- Tap Watches.
- Tap ScanWatch.
- Tap Install.
- Press the side button of your ScanWatch. Setup should be displayed on the screen. Tap Next and go to step 10.
- If your ScanWatch is not detected by the app, tap Try again and look at the screen of your watch while the detection process starts again.
- If the screen displays Setup, tap I see Setup in the Health Mate app and go to step 10.
- If the screen displays something different, tap That’s not what I see.
- Select the option that suits your situation. Please then follow the steps indicated on the screen of the Health Mate app:
-If you select An “X” appeared, you will be asked to unpair your watch from your device’s Bluetooth settings.
-If you select My screen is off, you will be asked to charge the battery and retry.
-If you select My watch display time, you will be asked to perform a factory reset.
-If you selected I have another problem, you will be redirected to the Help Center.
Note: If your watch still cannot be found via Bluetooth, make sure that your ScanWatch is placed close enough to your mobile device and that it has correctly been removed from the Bluetooth settings if needed.
- Your ScanWatch is now detected. Tap Next.
- Enter the code displayed on the screen of your watch. Tap Pair.
Please wait during the update of the watch.
- Look at the hands of your ScanWatch to see if they are properly positioned. Minute and hour hands should be positioned at noon, while the activity dial one should be positioned to 100%. Tap Yes or No.
- If you select No, set all the hands to noon or 100% by twisting the dial.
- ScanWatch displays now the correct time.
- Select on which arm you would like to wear your ScanWatch.
- You're all set!
Scroll to discover the different features of ScanWatch. Get started with the tutorials now or later, as you wish. That these features can be activated later by going to the Devices tab of the Health Mate app.