You cannot find StethO Sense in the Withings App

If you pass the elibillity requirements and you still cannot find the StethO Sense feature in your app using this guide, it may be that it has not migrated to your device yet or something is preventing you from updating to the latest firmware.

In order to be eligible to make use of StethO Sense, you will need:

• A BeamO device installed to their account
• An active Withings+ Subscription
• The latest version of the Withings App (26.40 or later)
• Firmware 771 or later
• Be in the EU or EEA territories:

In this case, try manually updating your BeamO from the device's menu.

Your analysis doesn't appear in the Withings App

Sometimes, data synchronization between the Withings App and StethO Sense AI can be disrupted, resulting in your analysis not returning a result.

While StethO Sense usually returns results in seconds, make sure that:

• You wait 24 hours after you have started the analysis. There can sometimes be a general delay in the data synchronization.

You only receive "insufficient quality" result or "Low/Medium" confidence score

If you are only receiving "Insufficient Quality for Analysis" or a persistently "Low" or "Medium" confidence score, this is typically caused by poor placement or unsteady holding of the BeamO during a recording. We recommend the following guidelines before taking a measurement:

1. Ensure you are seated in a calm and relaxed position with your feet flat on the floor.
2. If you are taking a measurement on someone else, you should both be quiet and keep still.
3. When taking a heart recording, hold your breath to ensure your recording is as clear as possible.
4. Do not move your fingers on the device during the recording, this can cause friction noises in the recording.
5. Ensure you are at least 1.5 feet from any power outlets or large electronic devices (such as computers, tvs, etc).
6. Ensure the area you are in is quiet and you cannot hear any ambient noise.
7. If you take recordings after waking up or working out, wait at least 10 minutes before taking your measurement.
8. Use headphones, plugged in the provided USB-C to headphone jack adapter, to listen to the recording live and ensure optimal audio quality.
9. Direct skin contact will ensure the most accurate recordings.
10. Ensure you don’t move your hand or body during the 15 second measurement.
11. Ensure that the stethoscope is in contact with your body during the measurement and that it is perfectly still on your skin.

In the case of Heart sound recordings with a low or medium , this can occur in those with a weak heartrate or over the age of 65. If so we recommend consulting your healthcare provider.