Missing data via the API

Body Scan

January 02, 2023 19:49
Edited

Answered

Written by Permanently deleted user

43 comments

14 likes

Hi There,

So I have been using the Body Cardio since release and recently upgraded to the Body Scan. I sync data to Garmin and with all previous scales, all data is visible via the API to sync over to Garmin.

With the Body Scan it seems that the only data available is Weight and BMI as with the Cardio it has access to all the data, muscle mass etc.

Seeing as the Body Scan is now the flagship product for the Withings Scale range I would expect all the data to be available via the API, I'm hoping this is just an oversight or something that will be resolved in the near future.

What is the current status of this?

Thanks in Advance

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Comments

Official comments from Withings
Armelle

May 02, 2023 13:38

Edited
UPDATE: May 2nd

Hello everybody,

I'm happy to let you know that our development team has found a fix. You should now be able to export all your Body Scan's data via the API. Don't hesitate to let me know if you need further help.

Happy Tuesday 💜

Armelle, Withings Customer Service

ORIGINAL COMMENT

Hi everyone,

I'm sorry to hear that only the weight and BMI measurements measured by your Body Scan can be shared via the API. I've let our API team know about it, they are currently working on finding a fix. In the meantime, a tentative solution would be to go to your user preferences and to change the units displayed for fat mass, from % to mass units:
- If you do it via the web interface: Click on the user icon in the top right corner > select "Settings" > the user you want to update in the panel that opens > "Mass unit" in the "Fat mass display" dropdown.
- If you do it via your mobile: Tap the user icon in the bottom right corner > the gear icon in the top right corner > select "Units" > toggle OFF "Fat mass in %".
Don't hesitate to let me know if it now works.

Have a lovely day,

Armelle, Withings Customer Service
arlaiurtid

January 03, 2023 06:49

Edited

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Perhaps my experience is related: Body Scan is the first Withings scale I own. Logging in att account.withings.com there is a 'Web App' as a complement to the usual phone app they call Health Mate. On the web, nothing but Weight and BMI is displayed in the body composition views. "Detail" view has two dashes -- for everything else. "List" view has dashes while the "Graph" is totally empty for bone, fat, muscle and water mass. The "Detail" view has one extra empty 'mass' which is "Lean". One giant bug to rule them all? The release of this scale seems to be a bit premature... I've now had to reset it twice (by pressing and holding the button for ca 28 seconds) because it starts to eat battery - ca 3% per weigh-in or day. That bug is acknowledged by Withings support as "a software issue that can be resolved by resetting the scale". In my view it would be better if they updated the firmware past the buggy 2111 we now have...
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mauimauer

January 10, 2023 10:24

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I can confirm that the Body Scan does not currently populate the measurement types for anything other than weight and BMI and is thus not expoirtable via the "getmeas" API action.

Withings please have a look at this. I know the new scale is supposed to populate segmental fat/muscle/bone mass but it should also populate existing measurement types as lots of integrations depend on those.
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Michael R

January 10, 2023 15:00

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i have the same Problem , only weight and BMI is synced since 31.12.2022

before i owned the predecessor and all is fine.

please give feedback withings- its not acceptable for this price tag
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mauimauer

January 13, 2023 10:26

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Still seeing the same. How this made it past QA is beyond me...
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mauimauer

January 16, 2023 12:33

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Really dont get the feeling Withings is reading what we write here... More than a month in the API still doesn't export non-weight segmental weight data for Body Scan. A real shame...
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dominik

January 18, 2023 09:10

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Same here! I only get weight and BMI synced to both their own Health Mate web app as well as their supported partner apps like for example Apple Health. I've just opened a ticket as I assumed that to be a bug but from what I'm reading here it seems to be a product limitation (as of today).
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mauimauer

January 23, 2023 11:22

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Hey Withings, anyone home?
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ulrich

January 31, 2023 18:09

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Hi Withings, exactly the same story here. Received my pricy scale last week and will return it soon if you don’t provide a solution immediately. Best Ulli
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dschrod

February 07, 2023 17:37

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Hi Support,

Same problem here is there any solution or workaround?
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manoelguidialvares

February 12, 2023 16:51

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Hi Support,

I have exactly the same problem. Is there an estimated time to solve it?
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mauimauer

February 20, 2023 15:10

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So...anyone home?
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alastair c

February 22, 2023 22:26

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Support is a nightmare - so disappointing that they don't seem to care
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tyranchoy

February 25, 2023 01:49

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No data export to Health Mate since Sept 2022.
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manoelguidialvares

February 27, 2023 19:20

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Why can't we just get an answer...? Really it doesn't cost much to simply say "this feature is not yet implemented"... What's wrong with their client relation team!?
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degsyh

February 28, 2023 16:49

Edited

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Just wondering.. does the info you are expecting in the api actually exist in the Healthmate app? Not sure if it's related or not but we've just got the bodyscan. It's not measuring anything other than weight & bmi. Once the measuring cycle is over it ends with a "Body" error with a flashing X. Over about 40 measurements it's only done a proper body scan about 3 times! The £400 bodyscan is actually showing less information than our previous Body+
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manoelguidialvares

March 01, 2023 06:33

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@degsyh I've had some difficulties in the beginning with the measurements but now it is consistent and the data is indeed present in the app.

How I take measurements:
Everyday after waking up I take a shower.
After finishing and With the feet wet (but not soaking wet) + a light shorts to avoid skin-to-skin contact I take my measurements, paying attention to not move during the procedure. Hope it helps, at least more than the Withings team are doing now...
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degsyh

March 01, 2023 07:07

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@manoelguidialvares I've tried various different combinations but thanks I'll try your way
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Jo Erland H

March 04, 2023 11:04

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@degsyh Have you set up the My device - Body Scan-Customize screens-your name- then Activate Heart and Feet analysis........
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mauimauer

March 04, 2023 11:06

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Yeah, your issue seems unrelated. My Body Scan definitely records all the metrics. They do show in the mobile app. But nada in the API or Web App.

Withings keeps us in the dark.
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ulrich

March 04, 2023 11:14

Edited

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The problem is, that the data does not appear in the API. And this ONLY happens with the flagship scale. To be clear: if anyone would want to use the API, he would ONLY get weight nothing else.

My case below. I sent my 400EUR scale back and will keep using the 100EUR scale. Withings support refused to accept the bug.

you might also check out this post: https://support.withings.com/hc/en-us/community/posts/12681591378705-Body-Scan-scale-doesn-t-work-with-Withings-API-missing-data

1) I want to import body composition data from the Withings Body Scan scale to Garmin Connect (at least weight, body fat, but also bone mass, muscle mass, or water %).

2) Garmin Connect hardly allows import of data.

3) Apple Health does not solve my requirements (no import of data to Garmin Connect possible).

4) Therefore, there is a service that closes this gap using Withings API. This service accesses the Withings API and writes the data to Garmin Connect. This works great with all scales from Withings (specifically: Withings Body+ scale synchronises weight, body fat, bone mass, muscle mass, and water % with Garmin Connect). So there is a solution.

5) Problem: with the new Withings flagship Body Scan scale, the Withing API no longer works. Only weight, heart rate, and pulse wave velocity are made available (no body fat, bone mass, muscle mass, or water %).

6) As a consequence, instead of weight, body fat, bone mass, muscle mass, and water % as with all previous Withings scales, the new Body Scan scale only syncs weight to Garmin Connect.
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mauimauer

March 08, 2023 13:07

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Withings doesn't seem in a hurry to address this...shame. Real shame.
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ulrich

March 08, 2023 13:18

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Worse even: Withings does not recognise this as a bug. There is literally no one working on this. Everyone affected should open a support ticket at contact-sup@withings.com
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manoelguidialvares

March 16, 2023 09:59

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Just checked the web app - they finally added it! I don't know about the API but at least the web app now shows lean/fat mass
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ulrich

March 16, 2023 10:01

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I have never had that issue. All data have always been shown in Web-App, App etc. Only the API fails
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manoelguidialvares

March 16, 2023 10:07

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For me, at least, they were missing from the web app. There's also another question on the subject matter.

But anyway, I hope they'll eventually address this issue as well.
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arlaiurtid

March 16, 2023 11:08

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The Web issue seems to be 'hit and miss'. I, still as reported in the first reply to this thread, only have weight and BMI under the "Weight" data. It has been so with the Body Scan from day one - on FW 2111 - to today on FW 2281. The Health Mate app (version 5.13.2) is fine on Android, showing everything, and has never been a problem.
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Robert R

March 17, 2023 01:14

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Same friggen problem and complete B/S from the 1-800 number and they lie like they had no idea what was happening and ask for all kinds of information.

Maybe if we all returned the scan scales for a full refund, France would get the message.

The API is not rocket science. All of the scale data show up on my iPhone. Someone in France forgot to update the data display on the web, and complete rewrite the 'Measurement Details to include all of the original information the way it was, plus all of the new scan information as it is displayed on the scan scale along with updating the graphs.

This my 4th scale from withings with 12 years worth of continuous data right up until my scale arrived January 9, 2023. This a really big disappointment!!
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Giovanni C

March 24, 2023 23:34

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Same here, I just opened a support ticket about it.
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Robert R

March 25, 2023 00:27

Edited

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The Dec 6, 2022, Withings hardware release is the most sophisticated home scale now in existence. Why, after almost 4-months, is there no indication from Withings that their Web display:

1-has not been updated,

2-there is no acknowledgement from them that there is a problem and when it will be resolved.

3-they are still selling the hardware as if there is no problem.

Withing is not a new or young company, so there is no excuse for them to tarnish its reputation. All of the data is on their server and in my phone. How much effort does it take to at least rewrite the display, even as a beta version, if necessary? All they need to do is take the data already transported to their data base and display it either in their chronological table or on a graph, as they have been doing for 12 years!!!! :(
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