Disable vibration

It is interesting why is necessary that vibrates in the first place.

Maybe once to let you know you are on and misplace if so….

It will be great to turn it off or at least have a soother one

Ainhoa

Horrible customer support.  I have 3 body scan scales--2 of which work perfectly fine. My 3rd body scan scale has been inoperable since I removed it from the original packaging 2 weeks ago.  I submitted a customer support request immediately.  It does not provide any measurements except weight.  First my request went to customer support...then it was elevated to a Level II technician... now it is elevated to a Level III technician...who is on vacation (per customer support) so I will have to wait until her return until my request fits into her priorities.  Unknown estimated time to review. Apparently this is the only Level III technician who can look at this issue. My husband and son are both software engineers and I had them evaluate the problem before I submitted a request.  It doesn't take a rocket engineer to figure out I have a defective scale.  I use the scale every day at our other homes and I have been unable to use this one. I am willing to purchase another and then be refunded the cost of the defective scale but apparently this is not an option.  I purchased the scale in Jan/Feb 2024, but did not open it until May 2024 because I was traveling.  I will stick to Amazon...and other product manufacturers in the future.  It is absolutely ridiculous that this issue has not yet been resolved.  I've read posts about poor customer support from Withings and now I know it to be true.

Hello Rebecca,

Thank you for getting in touch with us regarding your Body Scan. I'm sorry to hear that your experience with our customer support hasn't met your expectations, especially regarding the functionality of your third Body Scan. 

We aim to resolve such matters efficiently and understand how inconvenient it can be to face delays. To expedite the review process, could you please provide us with your support case reference number for your Body Scan? 

We appreciate your patience and are committed to turning your experience around. 

Warm regards,

Lyn, Withings Customer Service

+1

Just received my new scale and the vibration is very disappointing.

When my scales battery was under 9 % it was not vibrating - so I thought that at last they have solved the problem. It should not be so complicated to fix the problem with the following update ?

Hello everyone, 

Thanks for posting and for your feedback.

The possibility to disable vibration of your Body Scan is on the roadmap of future updates, I cannot yet provide you with a date, but I will inform you, as soon as I have more information concerning this feature.

Have a great day,

Markus, Withings Customer Service

+1 on this, wake the entire house up weighing myself at 5am

Thanks Markus, many are eagerly waiting !

Same here, love the product but vibration is very annoying. My wife is pushing for me to sell the product because of that. Can't understand why this feature could not be prioritized higher within the roadmap knowing the popularity of the upvote here. I'm pretty sure it's preventing people from buying the product or in my case getting rid of the product, all that for something that should not be so complicated to update. Hope this will be fixed soon.

Need to disable this vibration. Seriously... They even state it is best to do the weigh ins at approximately the same time and approximately the same body state....well yay just don't do it when you wake up or in the evening because you will wake your entire house....just insane. 

+1

Hello everyone,

I am happy to announce that following your precious feedback, it is now possible to disable vibration on your Body Scan. 

Make sure that your app is on the newest version, as this change was introduced with the update to Withings 7.0. You can find a more detailed explanation on how to proceed in our Help Center in this article. 

Have a great day!

Markus, Withings Customer Service

Thank you for this feature.
Now we can weigh ourselves again at around 05:15 in the morning without disturbing the neighbours, who were really annoyed by this and so we changed the weighing routine. Back to old habits. :-)

The article points to simply disabling the option, and a popup message appears stating that "the modification will be effective after the next synchronization".

After several attempts, including synchronization and even checking for an update, the vibration mode remains active even though it has been turned off in the app (v7.1.0).

Thank you, vibration is off.👏👏👏