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Watch doesn't charge

ScanWatch 2 / Nova
Answered
Written by Jan-Volkert M

122 comments

I'm having the same issue as a few people here. The scan watch 2 does not charge after a few months of working perfectly fine. Tried two chargers and validated with another watch that does charge perfectly. I used a digital usb monitor to check current - it's only negotiating and the trying once every ten seconds or so. The other watch charges with current somewehere betwee 0.4 and 0.5 A.

Tried to chat with support, but although they say it's open and i should start with 'chat', it seems to be closed and I'm in an indefinite loop there.

Anyone any ideas?

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Comments

Date Votes
  • Gemma E
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    My husband and sister have had the same issue. I have the old steel hr which charges fine. It’s puts me off upgrading

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  • Ross F
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    Hi all,

    I came across this thread after experiencing similar issues with my own ScanWatch 2.

    It seems that removing the strap (in my case, the metal variant) and thoroughly cleaning both the side button/wheel and the sensors on the underside of the watch has successfully allowed it to charge again. Might not solve everyone’s problems, but this solved mine.

    The metal strap appeared to be interfering with the inductive charging, particularly when placing the watch onto the charging cradle while the strap was still attached.

    Not exactly the best design for charging a watch, but I suppose we don’t have much choice as customers - especially when we generally like the products! 😎

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