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Inaccurate readings

BPM Connect
Answered
Written by michael.yanez

2 comments

This device is inaccurate and should not be used for any purposes. I have had this product for well over two years. Over that time I have been using it to monitor my health and have now a years worth of blood pressure data from device and my blood donation charts. This device is 10 to 20 points off consistently. Indicating I had stage 2 high blood pressure. My data compared to this device is so far off I will be tossing this in the trash along with all other Withings devices. Trust is lost and I will never trust this company with my health and fitness again
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Comments

Date Votes
  • Official comments from Withings
    Toni From Withings

    Hello @michael.yanez and @Peter I,

     

    Thank you for creating this thread. I am sorry that the BPM Connect is providing you guys with too high readings. For the most accurate readings, we highly advise following the proper guidelines as shown here. Also, I wanted to invite you to visit this thread for more information. 

     

    Nevertheless, we would like to have the opportunity to further assist you with this matter as your satisfaction is important to us. Please contact us directly via chat at https://bit.ly/3Lg5tPL. Our business hours are Monday to Friday, from 3:00 AM to 10:00 PM EST. We're committed to providing the best support.

     

    Sincerely,

     

    Toni, Withings Customer Service

  • Peter I
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    I know what you mean, I've recently purchased an omron device. My BPM core would consistently tell me I was hypertensive, since it malfunctioned and I could not fix I've got a new device and so far my blood pressure is consistently normal if not optimal.

    It's such a shame because I have loved these products for years but I've found the accuracy has been poor and the customer service has not been great when you raise issues.. (if you can get through to a person)

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