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Wrong Reading

BPM Connect
Completed
Written by babyktom

1 comment

Each Time I test the BP, I am getting different readings. Variance is 15 to 22%.

For example, if i take reading now,I get certain reading. if i test it again, the reading gives totally different result. If i test it again, the result is different again. This denotes that the BP reading system you have is totally wrong. How we can relay on it. Why such products are being sold to the patients. This is not acceptable.

Therefore, I bought a manual one, which gives stable reading. Here, the money is not the matter. Here the accuracy is the matter. You should do something to correct it. Otherwise the drive you manufacture is going to kill the people because they will relay on the reading provided which will sendup with a disaster.

 

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  • Official comments from Withings
    Armelle

    Hello @babyktom,

     

    Thank you for letting us know about this. I’m sorry that you get very different results when you measure your blood pressure in a short period of time. BPM Connect was clinically validated, so this shouldn’t be the case for you. 

     

    When taking a measurement, please make sure that:

    1) Your arm circumference is between 9 and 17 inches (22 to 42 cm).

    2) You rest seated for 5 minutes before taking a measurement. 

    3) The cuff is placed on your left arm with its bottom 1 inch above the elbow (your elbow should be able to bend) and at heart level.

    4) The cuff is worn comfortably tight, with the entire cuff being in direct contact with the skin (no gaps).

    5) The tube faces the inside portion of your arm and the button faces down.

    6) Your arm and the cuff don’t touch any other part of your body.

    7) Your feet are flat on the floor and your arms are resting on a table. You should also not speak or move.

     

    This article here will give you more information on how to position yourself and BPM Connect in order to get accurate readings.

     

    We also recommend that you activate the advanced mode if you want to take back-to-back measurements. You can follow these steps here to enable this feature.

     

    If the readings are still very different from one another despite following all these instructions, please contact us by clicking on https://within.gs/help. We would like to make sure that you can efficiently use your BPM Connect.

     

    Have a nice day,

     

    Armelle, Withings Customer Service

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