Complaints

-2

rebeccamatthews1087

September 18, 2020 08:51

Hi so after trying everything you’ve suggested, this is still not working.

My step count is never accurate and neither are the exercise logs.

I am constantly having to manually change the information which I cannot do for the stereo count and defeats the purpose of me having this watch.

Can you please advise or at least now change this product. As it’s been months since I initially complained that it wasn’t working and nothing has been actioned on your end.

I have gotten no help even though my watch is still under warranty. I need this fixed, replaced and looked in to!

Thanks.

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rakhee_c

December 15, 2020 11:06
Hi Rebecca

I have had exactly the same issue! Have only had the watch for around eight months and have had to contact customer services at least eight times. Customer services just share standard fixes and do not specifically address my queries.

Have they responded to you and was your query resolved?

Thanks
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ammyedu

January 28, 2021 07:46
Since March 2019 when I first time contacted you about the problem with the Aura product I wasn't able to get it to work. I contacted them on 26 august 2020 Support Service again than it was gup in communication I was waiting and waiting and waiting and waiting and then today your f**** customer service representative informed me that the case is closed without informing me
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