choose language

Deutsch Français 日本語 简体中文





Please sign in to leave a comment.

  • Avatar

    Hi Rebecca

    I have had exactly the same issue! Have only had the watch for around eight months and have had to contact customer services at least eight times. Customer services just share standard fixes and do not specifically address my queries.

    Have they responded to you and was your query resolved?


    Comment actions Permalink
  • Avatar

    Since March 2019 when I first time contacted you about the problem with the Aura product I wasn't able to get it to work. I contacted them on 26 august 2020 Support Service again than it was gup in communication I was waiting and waiting and waiting and waiting and then today your f**** customer service representative informed me that the case is closed without informing me

    Comment actions Permalink

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.