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Healthmate Programs won't load

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  • Official comment
    Avatar
    Jacqui

    Hello everyone, 

     

    I apologize for the issues that you have reported here with the Wellness Programs, including the Better Body Program. We are aware of these problems, and hope to have a fix live for our customers in the coming weeks.

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    markvboyle

    I am having the same problem. Android version 8.1.0

    Samsung Note 9

    7
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    guitarjorge24

    Same here

    5
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    guitarjorge24

    Same here

    5
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    fitness13.pk

    Better Body program keeps telling me I need a device. I have the nokia wireless scale.

    2
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    fitness13.pk

    Better Body program keeps telling me I need a device. I have the nokia wireless scale.

    1
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  • Avatar
    stallclasson

    I use Sleep smarter and Better body since 6 weeks ago and last week the troubles starting the programs begun. My phone is Samsung galaxy s7 with Android 8.0.0_0018. I'm looking forward to have the fix installed :)

    1
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  • Avatar
    catarina.freitas

    Same here! Better Body is not loading! I get the 3 dots and then the uh oh message saying Better Body is not available right now. This has been happening for more than a week now... :(

    6
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    stephlaw

    Same again

    1
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    stallclasson

    Today the Better body program starts up but it is kind of slow. The Sleep smarter program does not start at all...

    2
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    euan.slevin

    I have the same problem, today I managed to get to through the intro but no further.

    2
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    ddunne2012

    I’m having the same issue with my iPhone. I get a “uh-oh! Better body is unavailable right now...” Well, it’s been unavailable for 3 weeks now. What good is having a program if you can’t use it. It’s very frustrating!!

    0
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  • Avatar
    msdonnawilson

    Same problem.  Tried to leave the program and i just get a blue circle going round and round in a loading screen and nothing else.  Using a Samsung S9.

    This scale has got to be the biggest dud I have ever bought.  Weight measurements off, no connectivity to fitbit and now this.

    Biggest waste of money ever.

    4
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    lukas

    Is there already a solution?

    2
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    ddunne2012

    No solution yet. It shouldn’t be taking this long to get it fixed by Withings. Very frustrating!

    2
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    nami.maggan

    When do you think we can use it again withings? A few weeks can be a few months..

    3
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    markvboyle

    Make Withings Health Mate great again :-) 

    5
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    ddunne2012

    Our IT consultant at work could have had this problem fixed by now. It has been 16 days since we were told it was being worked on....16 days!! It shouldn’t take this long. It’s frustrating when you want to start a program!! I’ll be finished with my goal by the time this one is fixed, so it will be pointless to use it then. You need to keep us informed on a weekly basis, but evidently, we’re not important enough and neither is the app, otherwise, it would have been fixed. I may look into getting rid of Withings and going with a company that doesn’t have a problem with their apps for extended periods of time.

    6
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  • Avatar
    guitarjorge24

    I don't understand how can the program suddenly stop working. I guess it relies on online resources (since I can't enter it without an internet connection)? If so, please advise your developers to have the program be available completely offline (with optional online enhancement not requirement) so that no matter whether you have internet or not, whether the Withings servers are up or not, whether the word is ending or not, the program will still work. That should also speed up the process of entering and leaving a program which currently takes an absurdly long amount of time (the entering process even has a loading bar with an animated lady doing some intense computer work! As if this was some kind of complicated, resource-intense, CPU-demanding process)

     

    Please Withings, it's not the first time that there are problems with entering a program. You could finally fix this, once and for all, if you make it available offline with an online option.

    9
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  • Avatar
    trevkj

    I've been waiting to try the Sleep programme. I thought I'd gather 2 or 3 months' data first and also (ideally) try to achieve (at least one period of) 7 consecutive "green" days!

    Because of the issues highlighted above, I guess I'd be best advised to wait a little longer until things are resolved. This is a shame.

    2
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    mrbcramirez

    Brand new product purchased, being skeptical that Nokia is in front and using Withings. I should have listened to myself and never went for it. Purchased a "smart" scale, and have yet to be able to use these smart features. I was never able to even connect my phone to this scale after troubleshooting for I don't know how long. Not even bothering with this and keeping my old school but reliable scale. 

    3
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  • Avatar
    jacopo.bertini1

    Unable to log into the Body Programme... I get three dots and nothing works.

    On the other hand the sleep programme works.

    Please fix it

     

     

    3
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    stmbarnes

    Wow, I feel almost like I’ve been scammed. I bought the Withings hardware a week or so ago, and this issue has been going for a MONTH?!?

    6
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  • Avatar
    markvboyle

    Hello everyone,

    I apologize for the issues that you have reported here with the Wellness Programs, including the Better Body Program. We are aware of these problems, and hope to have a fix live for our customers in the coming weeks.

    Typo *months

    4
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  • Avatar
    zoltan

    Come on guys! It has been already more than 2 months! If you position yourselves on the market as a premium manufacturer then maybe it would be high time for some professional user/community support. Put some pressure on the “developers”. Time to switch off Skyrim...

    4
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    bianca.l.kirby

    Very annoying as the better body app was why i spent £90 on a pair of scales rather than a normal pair for £10. I feel like this should have been advertised on the page selling the scales, however then they would sell less. A bit cheated

    5
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  • Avatar
    markvboyle

    There was a problem:

    Response with status: 412 0K for URL:
    https://dhs-platform-
    p rod.wellnessprogra m.withings.com/vl/user/
    p rogra m/MYBodyPla n/a ction/nextCha pte r?
    templateArgs:%7 B cn 22userProfi le%22:%7 B
    %2 21anguage%2 2 :%2 2en-G B%2 2%7 D%7D

    0
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    markvboyle

    Uh oh!

    Better Body is unavailable right now.
    Stay strong and it'll be right back, we
    promise.......

    2
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    christopher.j.moore

    Who’s we? I’ve been waiting for weeks. :/

    2
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    roger.lante

    This is ridiculous. Which such poor communication and indifference to their current customers I am no longer thinking of their fitness or heart rate devices. There are more reliable brands out there. Coaching is important to us.

    4
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28

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