For the last week I have not been able to get programs to load.
I had joined the better body program, but after week one it would not load. I left and rejoined several times trying to get it to work, and have even factory reset my phone.
All I see when I click on the program is the three dots in the middle of the screen.
I can't even get the starting briefing anymore.
Samsung S8 with all current updates.
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Official comment
UPDATE: August 28, 2020
Hi all,
For any Health Mate iOS users: please update your app to version 5.0 which should resolve any loading crash issues.
For Android users: The app crash bug was resolved with the 4.9.2 update. Please update your app to this version.
Happy posting,
Chris
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Same problem. Tried to leave the program and i just get a blue circle going round and round in a loading screen and nothing else. Using a Samsung S9.
This scale has got to be the biggest dud I have ever bought. Weight measurements off, no connectivity to fitbit and now this.
Biggest waste of money ever.
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Our IT consultant at work could have had this problem fixed by now. It has been 16 days since we were told it was being worked on....16 days!! It shouldn’t take this long. It’s frustrating when you want to start a program!! I’ll be finished with my goal by the time this one is fixed, so it will be pointless to use it then. You need to keep us informed on a weekly basis, but evidently, we’re not important enough and neither is the app, otherwise, it would have been fixed. I may look into getting rid of Withings and going with a company that doesn’t have a problem with their apps for extended periods of time.
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I don't understand how can the program suddenly stop working. I guess it relies on online resources (since I can't enter it without an internet connection)? If so, please advise your developers to have the program be available completely offline (with optional online enhancement not requirement) so that no matter whether you have internet or not, whether the Withings servers are up or not, whether the word is ending or not, the program will still work. That should also speed up the process of entering and leaving a program which currently takes an absurdly long amount of time (the entering process even has a loading bar with an animated lady doing some intense computer work! As if this was some kind of complicated, resource-intense, CPU-demanding process)
Please Withings, it's not the first time that there are problems with entering a program. You could finally fix this, once and for all, if you make it available offline with an online option.
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I've been waiting to try the Sleep programme. I thought I'd gather 2 or 3 months' data first and also (ideally) try to achieve (at least one period of) 7 consecutive "green" days!
Because of the issues highlighted above, I guess I'd be best advised to wait a little longer until things are resolved. This is a shame.
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Brand new product purchased, being skeptical that Nokia is in front and using Withings. I should have listened to myself and never went for it. Purchased a "smart" scale, and have yet to be able to use these smart features. I was never able to even connect my phone to this scale after troubleshooting for I don't know how long. Not even bothering with this and keeping my old school but reliable scale.
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