choose language

Deutsch Français 日本語 简体中文

Integration steps with Fitbit

-1

Comments

7 comments

Please sign in to leave a comment.

  • Official comment
    Avatar
    Jacqui

    This topic is now moved to our forum for Partner Apps.

     

    Normally, you can only import steps from Fitbit to Withings as a one-time import. It's not possible to connect a Withings tracker as a steps source for Fitbit at this time.

     

    It has been possible in the past to import weight measurements from your Withings account automatically into your Fitbit account, but the link is broken at this time. We're looking into it at and hope to have a fix in the near future.

    Comment actions Permalink
  • Avatar
    nancyj

    Can you please fix this? I bought a fitbit with the intention of syncing it to by withings scale....it seems like this link has been broken for a while? is it that complicated to fix? 

    0
    Comment actions Permalink
  • Avatar
    neilc

    Hi - Like many of your customers as a family we use fitbit trackers and sync the weight from your scale to the devices.  It has stopped working and as I have seen from the forum, this is a common issue for many customers.  

    Is this (fixing the link) REALLY being worked on as a priority or should I buy a new scale that works the way it should. (I obviously want to hear that a resolution is on the way and a timescale, though would prefer not to buy new).

    I bought the scale because it synced.  If it no longer does, its not meeting my buying criteria and I see this as a Withings issue

    many thanks

    0
    Comment actions Permalink
  • Avatar
    Jacqui

    @nancyj and @neilc : We'll continue to update on the status of the fix for the Fitbit and Withings API link in this thread

    0
    Comment actions Permalink
  • Avatar
    neilc

    Thanks Jacqui for the quick response and link.

    0
    Comment actions Permalink
  • Avatar
    bobbyrbrown5613

    Jan 28, 2019 is the last time information was passed from my Withings account to my Fitbit account. In the past this process has worked for years. It was a requirement when I purchased the scale. Do you have a timeline to resolve the issue.      

    0
    Comment actions Permalink
  • Avatar
    nbechorr

    Any progress on linking the scale data with Fitbit? Thanks

    0
    Comment actions Permalink
-1

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.