Hey! Is anyone else having difficulty with their calorie calculation? I'll put my watch on first thing in the morning and all my stats are 0 except for the calorie count--that starts at 830 calories. Does anyone else have this problem? Support told me to reset the watch and I did but the problem has continued.
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Official comment
Hello,
If our support told you to try the factory reset then they must have believed something is off so I would encourage you to reach out to them again!
Comment actions -
I think it's normal. The Steel HR shows total calories (active + resting) on its screen, and it's counting some resting calories before you wake up. Calories will be at '0' right at midnight, if you're up that late. Then they are accumulated steadily based on your profile (for resting), and more calories are added on top of that if you are active.
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Hi,
I have noticed that the active calorie count on my Steel HR is considerably lower than that recorded on my Runtastic Heart Monitor and that of my Xtrainer. For example this week I walked for 45 minutes at a medium to high intensity, my Steel HR recorded 142 kcal while my Runtastic Heart Monitor recorded 460 cal.
Another example: 20 minute workout on my Xtrainer at medium intensity, Steel HR 207kcal, Runtastic 320 cal and Xtrainer 465 cal.
Which one is correct?
Regards David Confused
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I have the same problem with inaccurate kcal count. I have contacted support, but no real help or advice. A couple of days ago I walked in deep snow for 38 minutes. The heart rate was intense for 20 minutes and moderate for 17 minutes. Kcal number was 86. Hell, I am 85kg and probably consume more calories sitting down. Same has happened several times before. Something really wrong with the algorithm.
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I am afraid there is no solution. The problem is, that the watch just gives a random number according the acitivity time. No relation to heart rate or other means to define the real calorie consumption. I have asked the support several times about this, and Withings just have no interest in this issue.
If you need accurately measure your calories, or if you are at all serious with your sports and health monitoring, you need a better device from another manufacturer. The sleep monitoring of the Steel HR is also very inaccurate, and unlike other better devices the Steel HR does not understand napping at all.
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