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Thermometer No Longer Works

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    jencharls878

    It can be possible that the Thermo is not working because of low batteries. You can replace it with new batteries and see if the issue is still the same. You can contact the support at https://support.withings.com/hc/en-us/requests/new if the issue persists.

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    hogendorp

    My Thermo also stopped working after about two years. Battery replacement does not resolve the issue.

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    canadianrobin54

    My Thermo stopped working after two years. Says go to this website. I changed the batteries with no luck. Still says come to this site. Why? There are no answers.

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    Zane

    This indicates that you need to reinstall your Thermo. Before reconfiguring it, you have to dissociate it first from your account by following the steps on this link https://support.withings.com/hc/en-us/articles/222417147-Dissociating-my-Thermo then forget it from the Bluetooth settings of your phone. You can then install it by following the steps outlined in this article https://support.withings.com/hc/en-us/articles/222420347.

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    canadianrobin54

    That worked perfectly. Thank you for your help. I did not have to delete the app but I did have to “pretend” like I had a new thermometer and instruct the new thermometer how to interact with my wifi. 
    thank you for your assistance.

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