Following your feedback, I am happy to tell you that we have recently set up a repair service for Steel HR glasses. Currently, the service is available for the following countries: Austria, Belgium, Denmark, Metropolitan France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden.
If you live in one of these areas and only the glass of your Steel HR needs to be repaired, you can fill this form in order to replace it (the repairs will cost €59.95).
Note that you will need:
• To connect with the Health Mate account linked to your Steel HR.
• The serial number of your Steel HR.
• To take three pictures of your watch (one showing the watch on the charger with its display turned on, one of the back of the watch turned off, and one of the back of the watch with the LED flashing.).
This article from our Help Center will indicate all the steps that you need to follow in order to fill the form:
If you have any questions, feel free to ask them here in this thread!
Have a wonderful weekend,
Armelle, Withings Customer Service