Unacceptable: Apple Health Sync is now behind a $99/year paywall for new accounts

I have a several withings devices, and also have a withings+ subscription, but this decision is really bad, and I wonder what might come next when this path has been chosen. I wanted to buy the BS2 and sleep sensors, but are reconsidering as I don't know what will become of this company in the future.

After being on the fence purchasing a body scan 2 scale due to the price and whether or not it would be useful without a “per person” annual subscription, I took the plunge and just received my body scan 2 yesterday. Apple Health Sync was one of the PRIMARY reasons I went ahead and purchased this scale. I’ve been a long time Withings user over the years and this type of decision is what would make me abandon the entire Withings ecosystem.

This decision is an absolute travesty and I will be returning the scale if this decision is not revisited.

This is insane

I won't be buying anymore Withings products based on this decision. The "grandfathering" doesn't give me any confidence that they won't remove that feature for the rest of us once this all dies down. The Withings products are already priced in the upper tier so forcing a subscription for basic functionality is absurdly greedy.

Enshittification has gone too far, and this is utterly disgusting. Locking BASIC functionality behind a paywall marks the start of the downfall for an app and its products. I always recommended Withings to everyone I knew, but after this change, that’s no longer going to happen. I am seriously considering switching to a brand that doesn't engage in this type of anti-consumer behavior. Unless these changes are reverted, I will make sure everyone I know is aware of these practices and stays far away from Withings.

Horrible move Withings. As a long time customer (since 2011), if you continue with putting basic data sync behind an annual subscription, I'm no longer purchasing any new product from you because it's clear that you don't understand your customer's value. 

And you’ve lost a customer. I don’t want to pay for the privilege of having MY data stored where I decide it should be.

And this whole “only impacts new users” is only until it doesn’t. This transparent attempt to slowly shift the window to lessen the blowback is pathetic.

Let's not forget that you have your Withings+ because of OUR data which we decided to share with you. God knows what models you trained on it.

Now asking us to pay for our data? Joke!

I've bought a scale for myself and two other people so far. I won't be recommending this brand anymore.

Well, that’s a good bye Withings from me as well. The greed knows no limits…

Luckily I am grandfathered in and have an account pre-October 2026, but this is a very poor choice to make for new users. The requirement to have Withings+ on new accounts to sync your data to Apple Health is very anti-consumer. The Apple health syncing was the reason I bought your products in the first place. If this is ever taken away from older accounts I will request a refund for the products bought as that is not how they were advertised, and will not purchase any Withings hardware in the future.

@Team Withings - Congrats, you've lost a customer. I won't purchase another product from you. Your products list Apple Health support on places like Amazon and don't mention "Subscription Required". So that's what we call false advertising. I hope someone gathers a class action lawsuit on your ass.

In the mean time? Your app gets 1 star reviews. Your products get 1 star reviews.

You think you can change the deal on existing products? You can see how much it'll hurt.

Genuinely unbelievable levels of greed. Never buying another Withings product if this decision sticks

The community’s response to Withings’ actions here was aware that existing customers were grandfathered in, that we could export our data, all of that. We all knew everything the official response ‘clarified.’

What happens when my household changes and we want to onboard a new household member to a Withings product?

We are asking for so little, and Withings’ refusal to admit their mistake or even acknowledge the true concerns their customers have shared makes the whole situation even more disappointing.

It’s not like I can recommend against Withings any more intensely, but man, I wish I could. Knowing this is how Withings’ thinks of their customers makes me almost embarrassed to have purchased one if their devices in the first place.

This is a ludicrous policy. The whole point of a smart scale is to remove friction. I had been recommending Withings scales, and like mine, but can't recommend them if health sync is not built in.

This marks the end of my time supporting this brand. Even if you walk this decision back, it's only a matter of time before you try again.