Note: Nerve Health Score (NHS) is only available for BodyScan 2 scales purchased in Europe.

My NHS screen does not appear

If your NHS screen doesn't appear when stepping on the scale, please make sure the screen is enabled in your Withings App.

My NHS measurement fails

If you don't get any nerve health data, perform the following steps: 

1. Make sure the NHS screen is enabled in your Withings App.
2. Make sure you step on the scale barefoot.
3. Make sure your scale is clean and not scratched.
   Click here for cleaning instructions.
4. Make sure you remain completely still and do not talk for the entire time you are on the scale.
5. Make sure your feet are centered on the scale as shown:
6. Make sure that impedance is activated on your scale. To do so, go to Devices > BodyScan 2 > Advanced Settings > Impedance Technology.
7. Try to dampen your feet if everything else fails; however, make sure that your feet are not completely wet.

My NHS screen says 'Pending' and/or 'Open App'

Your reading might be pending if we are not able to accurately assess your score. We might invite you to take a Guided Scan measurement using specific conditions in order to get a result.   

Please see our dedicated article on how to perform a Guided Scan.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.