Note: Nerve Response Score (NRS) is only available for eligible scales purchased in the USA; it was previously known as Electrodermal Activity Score (EDA).
My NRS screen does not appear
If your NRS screen doesn't appear when stepping on the scale, please make sure the screen is enabled in your Withings App.
My NRS measurement fails
If you don't get any electrodermal activity data, perform the following steps:
- Make sure you step on the scale barefoot.
- Make sure your scale is clean and not scratched.
Click here for cleaning instructions. - Make sure you remain completely still and do not talk for the entire time you are on the scale.
- Make sure your feet are centered on the scale as shown:
- Make sure that the NRS screen is enabled on your scale. To do so, please make sure the screen is enabled in your Withings App.
- Try to dampen your feet if everything else fails; however, make sure that your feet are not completely wet.
My NRS screen says 'Pending' and/or 'Open App'
Your reading might be pending if we are not able to accurately assess your score. We might invite you to take a Guided Scan measurement using specific conditions in order to get a result.
Please see our dedicated article on how to perform a Guided Scan.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.