While U-Scan is mostly a passive user experience, occasionally issues will arise and the Withings App will provide real-time notifications and messages to help you solve them. Below are the most common status messages and notifications along with their meanings and solutions.
General messages and notifications
| In-app message | Explanation and solution |
|---|---|
| Your Device Battery is Low | Your U-Scan needs to be charged. |
| U-Scan Requires Cleaning | Your U-Scan needs to be cleaned. |
| U-Scan Requires Rinsing | The U-Scan was not rinsed thoroughly during the rinsing stage of the deep clean process. Follow the instructions to try and rinse your U-Scan again. |
| Excessive Humidity Detected | There is a critical amount of moisture inside the U-Scan and it needs to be dried. Learn more. |
| Non-Operational Device | Please contact our Support if you receive this error message. |
Cartridge messages and notifications
| In-app message | Explanation and solution |
|---|---|
| To use U-Scan you’ll need to install a cartridge | This indicates that there is no presence of a Cartridge. Please install a Cartridge to use your U-Scan. |
| Cartridge not compatible with app | Update your Withings App to the latest version |
| Cartridge not compatible with firmware | This indicates that the U-Scan is not yet updated to its latest firmware. Please manually update the firmware or wait for the firmware to automatically update the next day between 11:00 am and 12:00 pm during its morning purging/synchronization. |
| Cartridge is empty or expired | This indicates that the Cartridge needs to be replaced for one of the following reasons:
|
| Cartridge is unreadable | This can happen if the Cartridge is not properly installed. Please try to reinstall the Cartridge. |
| Cartridge is not valid | Please try to reinstall the Cartridge. |
| Cartridge is not activated | Check the Wi-Fi connection of the device and then try to reinstall the Cartridge. |
| Cartridge is being activated | This will happen if you try to access the U-Scan immediately after installing a Cartridge. Wait 10 minutes for the activation to complete. If you see the message after 10 minutes, try to reinstall the Cartridge. |
If you continue to experience issues with your U-Scan, please reach out to our Support.