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Subscription info

Withings App
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Written by Allie D

3 comments

Is there any way to tell if I have a subscription for withings? I have the scale and want to buy the watch and I’ve been searching the app to find out info on whether or not I am already paying this… I normally will sign up for subscriptions annually vs monthly and I can’t remember when I would have signed up so can’t find it in my bank statement (or I’d have to look back a few years)
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  • Official comments from Withings
    Toni From Withings

    Hello @Allie D,

     

    Thanks for reaching out. If you're unsure whether you currently have an active Withings+ subscription, the best way to check is through the Withings app. Here's how:

    1. Open the Withings app on your phone.

    2. Tap on the “Devices” tab at the bottom.

    3. Select your scale (or any Withings device you’ve set up).

    4. If you have an active Withings+ subscription, you’ll see Withings+ features like health insights, advanced metrics, or personalized content.

     

    Additionally, if you subscribed through Apple or Google Play, you can check your subscriptions in your device’s app store settings. If you signed up via the Withings website, you can log into your Withings account on the Subscription Management page to view or cancel any active subscriptions.

    If you're still unsure or need help locating a subscription, feel free to contact us directly via chat at https://bit.ly/3Lg5tPL. Our support team is available Monday to Friday, from 3:00 a.m. to 10:00 p.m. EST. 

     

    @Peter M: For canceling your Withings+ subscription, I invite you to visit this link.

     

    Best regards,

     

    Toni, Withings Customer Service

  • Peter M
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    I did not even find a way to cancel a subsciption (that I bought a while ago)

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  • Peter M
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    Thank you for the information !

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