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Scale sync to Fitbit April 2019

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52 comments

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  • Avatar
    bradyml

    I am having this problem as well since April 15, 2019.

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    richardostrowski

    And me. Can only seem to import data manually x

     

     

     

     

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    pgmgr

    Mine just stopped as well, last sync date was April 12, 2019

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    etorpy

    My Withings scale still syncs with my Nokia account, but the link between the data in my Nokia account and my Fitbit account stopped working on April 15th, 2019.  What's up?

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    cronaldcooper

    I am in the same boat...returned from foreign travel on 4/18 and it's not syncing since...

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    bryansherman

    Add another one. Cannot find any information on this being addressed, April 15th is the last date for me as well.

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    swildnm

    Same here. Quit syncing Some time between April 7th and 16th. (was on vacation, away from my scale)

     

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    guyfromhi

    Same here! Did Withings stop allowing my weight measurements to be synchronized with the Fitbit app?

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    alex.sparra

    My Body+ Scale stopped syncing to my fitbit on April 15th. Will this be fixed?

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    abedfateh.a

    Here as well, sync stopped working since 04/15

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    helle_demuth

    Count me in as well, as of April 15th

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    jbrown

    My Withings Body Scale stopped syncing to FitBit on April 15th.  Coincidentally, that was also the same day I activated a FitBit Inspire HR tracker.

    Have tried logout/login, revoke access, clear cache/cookies, etc.  Still get error when attempting to link via https://www.fitbit.com/weight/withings

    Anyone have a fix?

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    etorpy
    I contacted Withings customer support and received a replay yesterday (April 24th):
     
    “Our development team is aware of this latest issue and are in discussion with Fitbit to have a resolution out as soon as possible.”
     
    Hopefully, this issue will be resolved.  I just hope this isn't Fitbit trying to sell more scales.
     
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    guyfromhi

    I think this is Fitbit’s way of forcing us to buy their Aria scales. Definitely not how to get customers to buy their products. Their scales came out after the Withings scales and offer no good reason to upgrade to - no differentiating or must have features. Poor marketing at Fitbit!

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    wolves59

    Pour l'instant j'ai toujours une erreur :-(

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    lsny123

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    dclittle

    I get the same thing, lsny123.

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    sinann

    same here (German User)

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    stefan.ries.privat

    Same problem here since April, 15th. My wife uses a Fitbit Tracker and my Withings scale, but no synchronization between her Fitbit App and the Withings account since that date. I am using a Nokia watch + the Withings scale and have no problem with the Health Mate App.But she prefers the Fitbit App ...  

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    stepheniat

    Me too, April 15. Same time I started getting pop ups when I close the FB app - open FB to keep your data synchronized.  Which does not synch to Withings...

    Also about the time the FB app started showing the Aria scale ad on the weight tracking page.

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    peter

    Same issue, last synch 15/04 with Fitbit account, nothing since then. I have tried re-running the Withings Connection Wizard but fails, comes back with same message as earlier posts in this thread.

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    robertoalonsomori

    Same problem. Seems strange it takes fitbit/withings more than 2 weeks to solve an issue like this....

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    guyfromhi

    It’s obvious that at least one of the two companies does not want data being shared with the other, otherwise, this problem would already have been resolved.

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    krisktsau

    Just adding my issue to this chain - same as everyone else. Sounds like we should also start complaining to Fitbit, if they are in charge of resolving the issue.

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    krisktsau

    Just to note that I followed up with Fitbit. They told me to remove the device and reconnect it. Two issues with that: it no longer appeared as a connected device anyway; health mate also doesn't appear among the apps that fitbit says it works with. They asked for my email and then wrote back to say they checked my account and, indeed, it's not connected, and that I should try to connect it. Long story short - still going in circles without success and having the same error reported by many others when I try to use the wizard link. 

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    arlene

    Me too. April 15th last sync of Withings weight to Fitbit. Frustrating. I am using Android apps.

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    drop1

    +1

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    etorpy

    UPDATE: I tried using IFTTT (if this then that) to setup my own link between my Withings scale and my Fitbit account.  Unfortunately this was unsuccessful, but the error I received was on the Fitbit end and it seems to confirm that the problem is with Fitbit's server.  Specifically, the error is:

    Error 502
    Bad gateway
    ifttt.fitbit.com: Host Error
    What happened? The web server reported a bad gateway error.

    For those of you who are curious as to how this should work, the following page has the instructions:
    How to sync your weight between Nokia/Withings scales and Fitbit
    http://ipadguild.com/syncing-your-weight-between-nokiawithings-scales-and-fitbit/

    In addition, I also received the following generic e-mail from Withings Customer Service rep (see the e-mail from Josephine below).

    ============================

    Josephine (Withings)

    Apr 24, 12:07 CEST

    Hello Edward,

    Thank you for contacting us. I'm sorry to hear of the syncing issue that you are experiencing between your Withings Body Cardio scale and Fitbit app.

    Our development team is aware of this latest issue and are in discussion with Fitbit to have a resolution out as soon as possible.

    Hoping for your patience and understanding. Have a good day!

    Best regards,

    Josephine
    Customer Service | Withings

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    shrkmnn

    Same problem as everyone else. Jumping on in hope I'll be included when a solution if found.

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    ally.croden

    Just bought these scales on the basis I could sync the data to my Fitbit app... very disappointed at the moment

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