Issues with notifications

I’ve had the same issue with IOS for the last few weeks. Worked reliably and now doesn’t work ever. Lots of posts about this for months now so no confidence it will be quickly resolved.

I have the same problem it works for a while and then I have to restart the app (always next day).

But it could be an issue with the bluetooth because since v18.x I also noticed very bad connection with other bluetooth devices like my car and headset which did work last year. So maybe it's an apple issue. (there are many complaints found about bluetooth and IOS 18.x)

I am also facing this issue with my scan watch 2 and iOS 18.4.1. I have tried deleting and redownloading the app, factory resetting the watch and unpairing and repairing the watch to Bluetooth on my phone. I’ve had my watch since December 2024 and notifications were working perfectly until 2-3 weeks ago. I hope the development team can release a fix asap!

I am experiencing the same problem. I received my new scanwatch 2 on Friday. I can connect the watch to the app fine and notifications work ok for a while then stop working. The Withings app is still running in the background but I have to open it again to get the watch to reconnect with the phone and the notifications start working again for a while. I have IOS 18.4.1. I have tried restarting the watch and a factory reset but it hasn’t fixed it. I was wondering if the watch was faulty but it sounds like others are having the same problem.

I tried having the watch replaced under warranty but the replacement watch has the same issue so it's not hardware related. Either Withings or Apple or both have a software issue that needs to be resolved.

I have exactly the same issues. iOS 18.4.1, Withings app 7.4.2 and Scanwatch 2 firmware 2651. Hope it get fixed soon!

Just to offer a bit more context: I also use Garmin watches with the same iPhone running iOS 18.4.1, and notifications work reliably in that setup. This suggests the issue may be related to how iOS interacts specifically with the ScanWatch 2, as the Bluetooth connection appears to be functioning normally. For what it’s worth, I also tried disconnecting the Garmin devices, but that didn’t make a difference for the Withings ScanWatch 2.

Im facing the same Problem.
The Bluetooth connection is stable in the bluetooth settings of the Iphone. but notifications are not being sent to the watch.

As soon as you open the Withings app and tap on the watch icon, the app reconnects with the smartwatch, and notifications start working again — but only for about 60 minutes.

So, the problem is reproducible.

I’ve had the exact same issue. Had watch since September/october and worked perfectly. Now I only get notifications right after I open app.

Hi, I have the same problem. IOS and Nova watch 2. Since some time no more notifications. Tried everything, re-installed the app, factory reset and free cache on the watch. Nothing works. 

The main item for purchasing the watch is notifications. Now that they are not working anymore the watch turns useless. 

WITHINGS CUSTOMER SUPPORT please react and give us a timeline for fixing this problem. A lot of people are experiencing troubles here. Please react swiftly and soon, otherwise it is too late and customers have moved over to other brands. PLEASE PROVIDE A TIMELINE.

That this thread is listed as "answered" is pretty laughable. This has been an ongoing issue for weeks -- and the answer seems to be "yeah, we know, please stop complaining."

Pasting my chat message that will surely go unanswered here in case anyone cares to actually read it:

I have no idea if anyone will ever read this, but both my wife and I have a Scanwatch that we purchased this year. Notifications have completely stopped working. I am on iOS 18.5 and she is on iOS 18.3. This has been going on for a few weeks now and renders the watch useless for daily wear. I have switched back to my old Garmin which does not have this problem. I have tried reinstalling the Withings app, factory resetting the watch, and updating iOS itself. Your support chatbot is laughably bad, and getting in touch with a person does not seem to be possible. Please identify and communicate a fix for this problem. There is absolutely no reason that a basic function of the watch should be broken for any period of time, much less for weeks.

I just want to provide an update! "Vincent" eventually responded to me in the chat, but because I wasn't watching it like a hawk in the over an hour I waited, he bailed and I went back to square one with the useless chatbot. Here is a transcript:

I'm experiencing the same issue—notifications simply don’t come through to the watch. They worked briefly after the initial setup, but then stopped entirely.

In comparison, my experience with Suunto has been far superior. There’s no need to configure notification settings for each individual app—Suunto simply forwards all phone notifications to the watch, regardless of whether the Suunto app is open or running in the background. It has worked flawlessly from the start, even across major iOS updates—from iOS 16 to 17, and now to 18—without a single issue.

Interestingly, back in the days of the original Activité Pop (before Nokia’s involvement), notifications just worked. No need to manually select apps, no need to keep notification settings “always on” in iOS—it was seamless.

Today, I can confidently say: the ScanWatch Nova is a beautifully designed device paired with a deeply flawed app. My recommendation: DO NOT BUY WITHINGS products until they fundamentally fix their software experience.

This issue with notifications and Bluetooth connectivity is affecting everyone and must be treated as a top priority. It's been dragging on far too long and is rendering many Withings ScanWatches unreliable and unusable.

In just a quick check, I found many recent reports — and remember, for every user who speaks up, there are likely hundreds more silently experiencing the same problems. This is a major, high-impact bug that poses a serious threat to Withings’ reputation and sales!

Please take this seriously. Have you looked into what happened with Sonos recently? If not, I strongly urge you to do so — it's a cautionary tale worth paying attention to.

Here the recent reports written by Withings users:

Unfortunately, the problem is that we do not make an impact here.

Only a handful people read these comments. We need to express ourselves outside of the limited support area of Withings so that the world can read about the problems. Withings support is not doing anything at all, if they exist at all. 

You are right. DO NOT BUY campaign inside Withings controlled site is having very limited impact. Then let's go to FB, TikTok or even Google maps to share bad experience. 

Yes, if they can’t communicate, we need to push for more exposure. Post it on your social media accounts. If you know someone with a big following, ask them for help. The more we spread the word, the better chance we get visibility. Be sure you get the Withings accounts tagged and mentioned. I am very frustrated. This is an expensive device that deserves better customer service and support.

Calling all influencers! We need your help!

Completely agree. 

Might also send a message to Eric Carreel, president and founder of Withings, see above for email addresses. 

Perhaps also contact on social media the people on the Withings team:

https://www.withings.com/nl/nl/about-us?srsltid=AfmBOoqKzfq7lA_bKYxKpbn69ih6XYEZRD3L0RbML0OBT5qofRgZ9E8r 

Hello, on iOS, the application version 7.5 is on testflight but apparently that does not correct the problem.

I've just purchased the Nova Brilliant, hoping this will be resolved otherwise it's going back.

Just spoken too a helpful Seba on support chat. All they could say is they are aware of the issue and working on it, couldn't give me a date. I'll be returning the watch, at that price it should work, period!

Just updated to IOS 18.5. Does not solve the issue. Still no notifications. THIS IS NOT GOOD. The silence from Withings is ALSO NOT GOOD. Will start looking for a watch from another brand. 

Yes, I also was hopeful that the update to iOS 18.5 would resolve this issue -- and as you have found, that appears not to be the case.

I have already switched back to my old Garmin watch which notified me twice while writing this message. This issue is very clearly a software or firmware problem on Withings' side. FIX YOUR SHIT, WITHINGS.

It's pretty simple why they're not responding.
Withings recently released an update and promoted it by saying the battery life had been extended by five days.
What they apparently didn't consider is that the battery now lasts so long because messages no longer arrive on the watch. They're probably trying to fix it without rolling back the five-day enhancement — which is pretty much impossible.

I contacted Eric last week and cc'd support, but haven’t received any response, neither from Eric nor from support. It’s frustrating that, according to Martin L, version 7.5 still likely hasn’t resolved the issue. I ended up buying a Kronaby watch specifically because the ScanWatch issues remain unfixed. I wanted a hybrid watch that looks like a nice, traditional watch, and the Kronaby delivers on that. It’s beautifully built and looks fantastic. While it lacks a display and only offers basic health features like a step counter, its notification alerts work flawlessly on iOS, which was my main priority.

Hello everyone,

I can understand your frustration and I'm very sorry for the delay in fixing this issue. Currently I cannot give you a release date for the next firmware fixing this issue, but we are working with the highest priority on making it available as soon as possible. 

I will keep you updated in this thread as soon as I have any news to share. 

Best regards,

Markus, Withings Customer Service

While it's nice that we finally have acknowledgement and a clue that this issue is due to a firmware problem -- folks, I work in software development and the fix when you push a defective update is TO ROLL BACK THE DAMN UPDATE.

The fix is certainly NOT to allow folks to fester in your support forum for weeks on end and only provide a half-assed update when people start emailing your CEO directly.

I have this same problem and I haven't received the new firmware yet, I'm still on 2281 (Nova). Phone on android 15. I also have Scanwatch 1 and no problem there, works fine.

The beta 4 version of the Withings 7.5 app on iOS TestFlight does not fix the notification issue.