Badges are no longer unlocked
If badges are no longer unlocked, no matter how much you're walking, it's probably because your data isn't syncing with our servers. To fix this issue, perform the following steps:
- Make sure your mobile device can access the internet via Wi-Fi or Cellular data.
- Log out from the app and then log back in.
Note: Only the elevation tracked by Withings devices with altimeters is used to unlock the badges
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.
You wish new badges were available
This is a request we get quite often. Do know that we appreciate your feedback and that we are striving to address this.