You can't get rid of the "ready for sync" notification

If you're using some of our devices that connect via Bluetooth, you may have noticed a notification that says the app is ready to sync with your device. Unfortunately, it is not possible to remove this notification at this stage. The purpose of this notification is to make sure that the app can communicate with your device whenever necessary.

Do note, however, that we're working on changing this behavior.

You get too many push notifications

Push notifications can be disabled if necessary. To do so, perform the following steps in the app:

1. Open the Withings App.
2. Tap the Profile icon in the upper-left corner.
3. Tap the Settings icon in the upper-right corner.
4. Tap Emails and Notifications.
5. Tap Push Notifications.
6. Select which options you want on or off.

Or in your browser:

1. Go to the settings of the online dashboard.
2. Click Notification center.
3. Click Modify.
4. Select the notifications you want to receive and click OK.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page. 

Reboot and factory reset instructions for Watches

1. Press and hold the button on the watch for 15-20 seconds.
2. Continue to hold the button as the watch cycles through the screens, until the screen turns off.
3. The screen will turn back on and display "Hello!" when the reboot is complete.

 If notifications are still not working properly, perform the following steps:

1. Open the Withings App and select Devices (the small watch icon on the bottom right-hand side of the app). Select the Withings device from the device list, scroll down and then select Dissociate this product.
2. Go to the Settings of your mobile device, select Bluetooth and locate your Withings device in the list of devices. Select the small icon to the right and select the option to Forget the device.
3. Press and hold the button on the side of the watch for 5 seconds. Depending on how your watch was configured, ECG, SpO2, or Workout mode will start after pressing the button for about one second, but continue pressing until a menu appears on the watch's display.
4. When on this menu, press the watch button until the screen shows Factory Reset.
5. While the watch shows Factory Reset, press and hold the watch button for one second and you will see Reset in 5 clicks.
6. Press the button 5 times and the watch will be reset to factory settings. While this occurs, the word Reset will appear on the watch’s display.
7. The watch will now restart and show Hello! on its display. Please note that if the watch does not show Hello!, this means that the factory reset was not successful and so it must be performed again.
8. You can now reconfigure the watch. Click here if you want to install your ScanWatch again.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.